This is a $6,418,599,431.00 definitive contract awarded by the Centers for Medicare and Medicaid Services (CMS) to Maximus Federal Services, Inc. for contact center operations. The contract has no set-aside designation. Maximus Federal Services is a subsidiary of Maximus Inc., a leading provider of government services and solutions.
The contract involves operating contact centers that serve 64.5 million people with Medicare and an estimated 16.3 million Health Insurance Marketplace (federal marketplace) consumers. Maximus Federal Services has subcontracted portions of this work to North End Teleservices, LLC, a Historically Underutilized Business Zone (HUBZone) certified small business, and SMK Business Center LLC, a woman-owned small business. The subcontractors provide interactive voice response phone calls, written correspondence, and web chats to efficiently handle general marketplace, general Medicare, and Medicare claims-related inquiries, while delivering high-quality customer service.
This contract is a significant award that reflects Maximus Federal Services' expertise in delivering large-scale, mission-critical contact center operations and other services to major federal health and human services agencies.
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