The TSA contact center provides critical services to ensure the safety of the travelling public. The TCC is the focal point for data collection and will provide feedback to TSA about what…
Ended Definitive Contract Awarded Last action
- Contract number
- 70T01019C9NCRL024
- Awardee
-
K4 Solutions, Inc. UEI EYSNPK15HCP1
- Awarding agency
-
Transportation Security Administration
Department of Homeland Security
- Obligated
- $11,618,650
Award facts
- Opportunity
-
- Notice of Intent to Sole Source a Bridge Contract for TSA Contact Center Pre-Solicitation · 70T01019Q9NCRL024 · Posted Jun 19, 2019
- Bridge Contract for TSA Contact Center Award Notice · Posted Oct 1, 2019
- Bridge Contract for TSA Contact Center Award Notice · Posted Aug 14, 2019
- Contract value 99% obligated
-
- $11,618,649.55 Current, with exercised options
- $11,683,649.55 Potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 561422 Telemarketing Bureaus and Other Contact Centers
- PSC
- R699 Support- Administrative: Other
- Set-aside
- No set-aside
- Competition
- Not Competed · 1 offer Only One Source
- Pricing
- Firm Fixed Price
- Place of performance
- Vienna, VA 22180, USA
- Legislative mandates
-
- Employment Eligibility Verification (E-Verify) FAR subpart 22.18
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Close Out | $0 | |
| Funding Only Action | -$14,233 | |
| Supplemental Agreement for work within scope | $573,164 | |
| Supplemental Agreement for work within scope | $2,211,944 | |
| Exercise an Option | $2,211,944 | |
| Exercise an Option | $2,211,944 | |
| Exercise an Option | $2,211,944 | |
| Other Administrative Action | $57,482 | |
| Original award | $2,154,462 |
About this award
K4 Solutions, Inc. was awarded an $11,683,649.55 definite contract by the Department of Homeland Security's Transportation Security Administration to provide Transportation Security Administration Contact Center services. The contract addresses requirements for the TSA's Civil Rights and Liberties Traveler Engagement Division and ensures the continued provision of critical TSA contact center functions that support the safety of the traveling public. No set-aside designation was used for this award. K4 Solutions will collect data and provide feedback to the TSA on the type of information the public seeks. The single award was made without full and open competition under the authority provided in the Federal Acquisition Regulation for unusual and compelling circumstances. Performance will take place in Vienna, Virginia.
Description
The TSA contact center provides critical services to ensure the safety of the travelling public. The TCC is the focal point for data collection and will provide feedback to TSA about what information the public is seeking.
Quick answers
Who was awarded contract 70T01019C9NCRL024?
70T01019C9NCRL024 was awarded to K4 Solutions, Inc. by Transportation Security Administration (Department of Homeland Security) on August 2, 2019.
How much is contract 70T01019C9NCRL024 worth?
The government has obligated $11,618,650 on 70T01019C9NCRL024. Its potential value, with all options, is $11,683,650.
Was contract 70T01019C9NCRL024 competed?
The extent of competition for 70T01019C9NCRL024 was not competed. The government received 1 offer.
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