Video Surveillance System Professional Services

The City of Raleigh, North Carolina, has issued a Request for Proposals (RFP) 274-ESIFS-MSVS-2025 for Milestone Video Surveillance System professional services, targeting software maintenance, equipment maintenance, repair, and replacement across various municipal facilities. The procurement seeks one or more qualified contractors with specific technological expertise in managing a complex video surveillance infrastructure that currently includes IP cameras and 63 Milestone Video Recorders (NVRs). Proposing vendors must be a Milestone Authorized Partner with Advanced Partner status for a minimum of three years and employ only Milestone Certified Integration Technicians (MCIT) for software and server work. The RFP was posted on November 14, 2025, with proposals due by December 9, 2025, at 12:00 PM EST, followed by an evaluation meeting on December 12, 2025, and potential interviews on December 17, 2025. Proposal evaluation will be comprehensive, assessing corporate background and experience (20 points), firm financial stability (20 points), project understanding (20 points), project approach (15 points), team experience (10 points), and proposed cost (15 points), with a potential 5-point bonus for interviews/demonstrations.

The RFP does not explicitly mention specific set-aside designations or restrictions for disadvantaged enterprises. Contractors must provide hourly rate schedules for services during normal business hours (7:00 AM-6:00 PM) and after-hours (6:00 PM-7:00 AM), with fully burdened costs including overhead and profit. The selected contractor will be required to guarantee all services for twelve calendar months against defects, with new equipment warranted for a minimum of one year. Service requirements include non-emergency service request evaluations within 24 hours and quote delivery within 48 hours, and emergency services accessible 24/7 with a 2-hour response time. The City will issue separate purchase orders for each approved service call, with the contract term and potential renewal options to be specified in the final executed agreement. While specific budget ranges are not detailed in the provided documentation, the comprehensive service requirements and technical specifications suggest a substantial and potentially multi-year engagement for maintaining the city's video surveillance infrastructure.