(UPCOMING) RFP for 2026 511 and Express Lanes Operational Services
Closed State & local contract opportunity Posted
- Solicitation number
- Not on record
- State
- California
- Responses due
Opportunity facts
- Jurisdictions
Opportunity details come from mtc.bonfirehub.com. Updated .
About this opportunity
The Bay Area Toll Authority (BATA) is seeking a vendor to provide merchant payment processing services for the FasTrak Electronic Toll Collection (ETC) system in the greater San Francisco Bay Area. This upcoming procurement, scheduled for release in September 2025, will cover payment processing services for the Regional Customer Service Center (RCSC), including acceptance of payment cards, mobile wallet, and ACH payments. The selected vendor will be responsible for setting up and integrating payment processing services, processing transactions for major credit cards (VISA, MasterCard, Discover, and American Express), verifying ACH transactions, and providing operational and reporting tools. The contract period is expected to run from July 1, 2026, through June 30, 2029, covering San Francisco County and San Francisco City jurisdictions. Interested vendors must register on the Euna Procurements (formerly Bonfire) website to access official procurement documents, with the proposal due date set for March 1, 2026.
The procurement will be governed by the BATA Small Business Enterprise (SBE) Program, with no federal Disadvantaged Business Enterprise (DBE) Program Requirements. BATA is specifically seeking vendors with extensive experience in high-volume payment processing, demonstrated knowledge of compliance requirements, and proven ability to maintain PCI compliance. The project has an estimated budget of approximately $75 million and will be funded through local funding sources. Ideal vendors should demonstrate stability, adaptability, and a forward-thinking approach capable of evolving with BATA's strategic vision. The procurement emphasizes vendors who can provide robust, scalable payment processing solutions that can integrate with existing ETC infrastructure and meet the complex transactional needs of the FasTrak program.
Opportunity text
2 versions
Update #2 · Latest ·
[UPCOMING: August 2026] Metropolitan Transportation Commission (MTC), invites your firm to submit a proposal for 511 and Express Lanes Operational Services. As a result of this RFP, MTC intends to contract with an Operational Services Contractor ("OS Contractor") to provide staffing and management services, collectively "operational services," for MTC's 511 Operations Center and Express Lanes Operations Center, in support of real-time operations for MTC's 511 Traveler Information and Bay Area Express Lanes Programs. It is MTC's intent that the selected OS Contractor will staff both operations centers and will provide coordination and management between the two functional areas. The OS Contractor will be responsible for ensuring that staffing coverage is provided during normal operating hours as well as during emergency conditions affecting the transportation network. Additionally, the OS Contractor will be required to coordinate with Caltrans District 4, California Highway Patrol (CHP), local transit agencies, and other MTC contractors. The staff in the 511 Operations Center and the Express Lane Operations Center are not currently unionized. Dates are preliminary until procurement documents are finalized. See "Notice of Upcoming Procurement" for additional details.
Update #1 ·
[UPCOMING; SEPTEMBER 2025] Please review or download the Notice of Upcoming Opportunity under the Files tab of the procurement for details on this upcoming opportunity. The FasTrak® program is an Electronic Toll Collection (ETC) system, which allows patrons to pay their tolls electronically at toll bridges and express lanes in the greater San Francisco Bay Area. A Regional Customer Service Center (RCSC) was established as part of the program. The Bay Area Toll Authority (BATA) is seeking a vendor to provide payment processing services, including payment cards, mobile wallet, and ACH payments received for the FasTrak® Regional Customer Service Center.
Files
| File | Type | Posted |
|---|---|---|
| 1-Notice of Upcoming Opportunity Template - Merchant Payment Processing Services.pdf |
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