Transportation Management System (TMS) Maintenance and Support Services

The State of Missouri Office of Administration, Division of Purchasing is requesting proposals on behalf of the Missouri Department of Transportation for Transportation Management System maintenance and support services under RFP STATE 0000000391SL, with proposals due August 11, 2026 at 2:00 PM Central Time.

The TMS comprises over 60 integrated applications serving approximately 4,500 MoDOT employees across asset management, bridge inventory, traffic management, safety systems, stormwater, permitting, design, and traveler information functions. The contractor must provide problem diagnosis, software resolution and repair, technical support, minor enhancements, and 24/7 on-call support including after-hours deployments and severity-1 incident response. On-site services are estimated at less than one percent of total work. The contractor must possess a minimum of two years' experience in transportation-related application maintenance and support, with a leadership team holding at least one year of leadership experience and support staff holding minimum one-year experience with Oracle spatial databases, ESRI ArcGIS, PL/SQL, .NET Framework 4.8 and .NET 8, ASP.NET MVC, Crystal Reports, Power BI, REST/SOAP APIs, and related technologies. All work must be performed within the continental United States with state data hosted and accessed only within U.S. borders. The contractor must comply with background checks, E-Verify enrollment, MoDOT security protocols, Americans with Disabilities Act standards, and Section 508 accessibility compliance.

The contract period is three years from the effective date, with pricing submitted as a firm fixed average hourly rate on Exhibit C, not to exceed 17,000 maintenance and support hours annually. Monthly invoicing is based on actual hours worked, with additional programming services procured through a separate Statement of Work process. The incumbent contractor, holding contract CT212017001 with approximately 17 team members, is referenced for baseline context. The contract may involve federal funding and requires compliance with 2 CFR Part 200, OMB Uniform Administrative Requirements, the Byrd Anti-Lobbying Amendment, Drug Free Workplace Act, Pro-Children Act, federal whistleblower protections, Title VI and Title VII civil rights requirements, and clean air and water pollution control standards. Historical ticket volume data from FY24–FY26 is provided in Attachment 3. The Division of Purchasing reserves the right to renew the contract for two additional one-year periods at prices not to exceed renewal rates specified in proposals.