Attachment 3 - Historical Ticket Volumes.xlsx

This attachment provides historical ticket volume data for the Transportation Management System (TMS) Maintenance and Support Services contract with the Missouri Department of Transportation, documenting support requests across multiple TMS applications and subsystems over a three-year period from fiscal year 2024 through 2026.

The data demonstrates significant ticket volume trends across 17 distinct TMS applications, including TMS Bridge, Design, Electronic Permitting, Maps, MoDOT Management System, Railroad, Movers, Real-Time Refresh, Reports, Safety, STIP, Traffic & Congestion, Traveler Information System, Travelway Maintenance, and Travelways Features. Total ticket submissions increased from 10,395 in FY24 to 11,807 in FY25, and reached 35,459 in FY26, representing substantial growth in support demand. Monthly volumes ranged from 490 to 1,273 tickets in FY24, 732 to 1,128 tickets in FY25, and 584 to 1,918 tickets in FY26. Priority classification data reveals that the overwhelming majority of tickets are classified as Priority 4 (routine), representing 82.4 percent of all tickets across the three-year period, while Priority 1 (critical) tickets are minimal at 0.0 percent. This historical data provides baseline metrics for anticipated support service requirements and staffing resource planning for the ongoing maintenance and support contract.