Transportation Management System (TMS) Maintenance and Support Services

The Missouri Department of Transportation, through the State of Missouri Office of Administration Division of Purchasing, is requesting proposals for Transportation Management System (TMS) Maintenance and Support Services under RFP STATE 0000000391SL, with proposals due July 27, 2026, at 2:00 PM Central Time. This is the final deadline following four amendments; earlier versions cited June 30 and July 7 and July 15 and July 23 as due dates.

The scope encompasses comprehensive maintenance, technical support, problem diagnosis, software resolution, and repair services for MoDOT's existing TMS, a multi-platform system comprising over 60 applications built on .NET Framework and .NET v8.0 managing transportation data across bridge management, safety, traffic, asset management, stormwater, inventory, and traveler information functions. The TMS infrastructure includes four transaction databases with 3,026 Oracle tables, 3,831 indexes, 1,065 views, and approximately 517 reports across Crystal Reports and COGNOS platforms. The contractor must provide 24/7 on-call support with after-hours availability for deployments and severity incidents. Historical ticket data shows growth from 10,395 tickets in FY24 to 35,459 in FY26, with the majority classified as Priority 4.

The contract period is three years from the effective date, with renewal options for two additional one-year periods. Pricing shall be firm and fixed monthly based on actual hours consumed at an average hourly rate specified in Exhibit C, with total annual maintenance capped at 17,000 hours. No travel expenses are charged for on-site services. Additional programming customization is available through a separate Statement of Work process at mutually agreed prices. Performance location is MoDOT Information Services at 601 W. Main, Jefferson City, Missouri 65102, with all work performed within the continental United States.

The contractor must have a minimum of two years' experience providing maintenance and support services for transportation-related applications and specific expertise in .NET Framework, C#, Oracle spatial databases, ESRI ArcGIS, PL/SQL, web development methodologies, Crystal Reports, and Power BI. A dedicated leadership team must have at least one year of leadership experience. The incumbent contractor under contract CT212017001 currently deploys approximately 17 team members. The contractor must be capable of beginning performance within 30 days of notification to proceed, comply with background check requirements, enroll in E-Verify, register with Missouri business registration, and meet federal funds requirements including debarment certifications and compliance with 2 CFR Part 200. Proposals must be submitted electronically through MissouriBUYS at https://missouribuys.mo.gov with "Approved" status in WebProcure/Proactis and "Spend Authorized" status in MissouriBUYS powered by MOVERS. No set-asides or preference programs are specified.