Attachment 3 - Historical Ticket Volumes.xlsx

This is a historical ticket volume attachment supporting the Transportation Management System (TMS) Maintenance and Support Services contract opportunity issued by the Missouri Department of Transportation. The document tracks the number of support tickets submitted across multiple TMS applications over three fiscal years (FY24, FY25, and FY26), providing baseline operational data for the solicitation. Key applications monitored include TMS Bridge, TMS Design, TMS Electronic Permitting, TMS Maps, TMS MoDOT Management System, TMS Railroad, TMS Movers, TMS Real-Time Refresh, TMS Reports, TMS Safety, TMS STIP, TMS Traffic & Congestion, TMS Traveler Information System, TMS Travelway Maintenance, TMS Travelways Features, and Transportation Management Systems–Other. Total ticket volumes increased from 10,395 in FY24 to 11,807 in FY25 and further to 35,459 in FY26, indicating significant growth in system usage and support demand.

The ticket priority breakdown reveals that the majority of tickets (82.4%) are classified as Priority 4, with 13.1% as Priority 3, 4.5% as Priority 2, and negligible Priority 1 tickets across all three years. Monthly ticket volumes in FY26 demonstrate substantial increases, particularly in June with 35,459 total tickets representing a notable spike in service requests. TMS TRAVELER INFORMATION SYSTEM accounts for the largest volume at 19.6% of total tickets, followed by TMS STIP at 12.7% and TMS TRAVELWAY MAINTENANCE at 10.4%. This historical data establishes the baseline operational requirements and expected support burden for prospective bidders, enabling accurate staffing, resource allocation, and cost estimation for the maintenance and support services contract.