Transit operations subscription software system

Santa Fe Trails Transit (a division of Santa Fe County, New Mexico) is seeking a subscription software system for transit operations, with proposals due September 20, 2026. This is a demand-response, microtransit, and fixed-route transit management procurement centered on the TripMaster and Passio module suite.

The scope spans demand-response scheduling, driver applications, pre- and post-trip vehicle inspections, rider communications (including an Intelligent Voice Agent for automated inbound calls), rider tracking, maintenance management, fare collection, CAD/AVL, fixed-route National Transit Database reporting, automatic passenger counters, and onboard cellular management. The vendor must provide software hosting with 99.9% uptime guarantee, database backups every 15 minutes and full-system backups hourly, training, and ongoing maintenance and support for the contract term. Custom development and third-party integrations require separate approval and are outside the base scope.

The monthly subscription cost is $21,313.22 for TripMaster services supporting 51 vehicles, 22 optimization vehicles, and 20 additional licenses, plus $6,807.27 monthly for fixed-route add-on modules across 29 vehicles. Monthly fees include hosting, software licenses priced at $62.50 per vehicle plus module-specific charges, the Intelligent Voice Agent at $2,000 monthly (for 2,501–3,500 inbound calls), and fixed-route services. Payment terms are net 15 with 1.5% monthly late fees. The contract commences immediately upon acceptance and automatically renews for one-year periods unless either party provides written notice of non-renewal at least 30 days prior to expiration. The client provides space, power, network connectivity, computer hardware, in-vehicle hardware, and high-speed internet; the vendor provides all software, hosting, training, and support.