Temporary emergency 911 dispatch staffing services

The State of New Mexico is requesting proposals for temporary emergency 911 dispatch staffing services, with proposals due September 12, 2026. The scope requires trained dispatchers and related personnel to supplement existing dispatch center staff during an emergency period driven by critical staffing gaps and increased call volume. The contract term covers the emergency period with potential extension based on operational needs and funding availability.

Pricing and compensation are to be negotiated with selected vendors based on prevailing wage rates and staffing-level requirements. Funding derives from the State of New Mexico's emergency response budget. The procurement may include set-asides for qualified workforce programs or disadvantaged business enterprises as applicable under New Mexico procurement regulations. Incumbent dispatch staff remain in their positions; temporary contractors fill surge demand rather than replace existing personnel.

The attached Scope of Work document (70-M0081-26-CP350_getReQ911.pdf) specifies quantities and detailed service requirements for dispatch staff positions necessary to maintain continuous emergency call-taking and dispatch operations.