70-M0081-26-CP350_getReQ911.pdf.PDF

This is a Scope of Work document for temporary emergency 911 dispatch staffing services requested by the State of New Mexico. The project requires staffing services to support 911 dispatch operations during an emergency period, addressing critical gaps in dispatch center personnel. Specific quantities and detailed service requirements are outlined for dispatch staff positions necessary to maintain continuous emergency call-taking and dispatch operations. The document establishes response deadlines and submission requirements for qualified vendors capable of providing trained dispatchers and related personnel. The contract term covers the emergency period with potential for extension based on operational needs and funding availability.

The pricing structure and compensation terms are to be negotiated with selected vendors based on prevailing wage rates and staffing level requirements. The contract may include set-asides for qualified workforce programs or disadvantaged business enterprises as applicable under New Mexico procurement regulations. Current dispatch operations are experiencing staffing shortages that necessitate immediate temporary staffing support to maintain service levels. Funding for these services derives from the State of New Mexico's emergency response budget, with specific allocation amounts determined through the procurement process. Incumbent dispatch staff are retained in their positions, with temporary contractors supplementing existing personnel to address the emergency surge in call volume and operational demands.