Telemedicine Services - UPDATED

The Tennessee Department of Disability and Aging is seeking a telemedicine services provider through RFP #34401-99494 to deliver comprehensive medical support for individuals with intellectual and developmental disabilities (IDD). The procurement requires a physician team capable of providing 24/7 emergency, urgent, and non-urgent telemedicine services via videoconferencing across 40 sites, serving up to 230 service recipients with IDD and dual diagnoses. Key deliverables include on-demand medical evaluations with video-assisted examinations, treatment planning, patient/caregiver consultations, primary care services at the Harold Jordan Center Facility, and admission medical assessments for two 4-bed TN START Therapeutic Respite and Resource Homes. The evaluation criteria will allocate 20 points for general qualifications and experience, 60 points for technical qualifications and approach, and 20 points for cost proposal. Critical procurement dates include a pre-response conference on January 9, 2025, written questions deadline of January 21, 2025, and a response deadline of February 20, 2025 at 2:00 PM CST. The contract term is three years with two optional one-year renewals, not to exceed 60 months total.

The solicitation does not explicitly indicate specific set-aside designations or restrictions on respondent types. The current incumbent is StationMD, which has demonstrated a 93% diversion rate from emergency room and urgent care services across state-run facilities in 2024. The state uses Therap for electronic health records, though implementation is not universal across agencies. The selected vendor must obtain credentialing through the Department of Disability and Aging for the 1915(C) waiver and TennCare programs, as well as credential with three managed care organizations. Funding sources include state budget allocations for ICF homes and PCP services, supplemented by an Enabling Technology Grant for Home and Community Based Services waiver services. While specific budget ranges are not explicitly detailed, the pricing structure includes per-person monthly rates for unlimited telemedicine services, hourly rates for primary care services, and monthly rates for admission assessments, with additional considerations for equipment and connectivity costs.