Support and maintenance services - drivewyze smart roadside inspection system

New Mexico Department of Public Safety is procuring support and maintenance services for its statewide Smart Roadside Inspection System under a sole-source determination, with proposals due September 27, 2026. Drivewyze is identified as the sole capable provider; the determination requires a thirty-calendar-day protest period and written approval by the State Purchasing Agent before execution.

The scope covers comprehensive operations and maintenance for the SRIS platform deployed across DPS, the New Mexico State Police, and Commercial Vehicle Enforcement. Services include extended warranty support, scheduled preventive maintenance, unplanned repairs, software updates, system patches, remote system monitoring, technical support, operator training, system adjustments, calibration, and lifecycle support. The SRIS integrates Automated License Plate Recognition, Advanced Truck Identification System, Advanced Thermal Processing System, Automatic Vehicle Recognition, Overhead Vehicle Classification, Vehicle Waveform Identification, and Weigh-in-Motion systems. The contract mandates 24-hour-per-day, 365-days-per-year monitoring and technical support with emergency response capabilities for critical system issues.

The prospective contract amount is $7,205,489 over a ten-year term, with no estimated tax. DPS justified the sole-source determination on the grounds that Drivewyze, located in Edmonton, Alberta, Canada (Vendor Number 0000075921), possesses exclusive specialized knowledge and authorized access to proprietary software resources necessary to maintain the existing SRIS environment. The agency noted that while other vendors provide similar commercial vehicle enforcement systems, only the original developer possesses the technical capability and system knowledge required to avoid substantial redevelopment or system replacement.