Student Loan Billing & Collection Support Services

The Kansas Board of Regents is requesting proposals for student loan billing, servicing, payment processing, borrower communication, account maintenance, reporting, reconciliation, and collection support services under RFP EVT0010913, with proposals due October 1, 2026 at 2:00 p.m. CDT. The scope explicitly excludes custom software development; vendors must deliver services using existing or commercially available servicing environments and must provide and maintain any borrower portal, administrative access, payment processing functionality, reporting dashboard, and data exchange capability as part of the contracted service offering.

Bidders must hold a minimum of five years of continuous active participation in billing and servicing comparable equipment or services, provide three references from purchases within the last five years, and submit SOC Type II audit reports and completed HECVAT 4.0 forms. All bidders must obtain a current Tax Clearance Certificate from the Kansas Department of Revenue prior to submission and must complete the Boycott of Israel form, Sexual Harassment form, and Immigration Reform and Control certification. Bidder registration with the State of Kansas is mandatory and must be approved before the closing date. Bidders may claim applicable preferences including Disabled Veteran Owned Business or Certified Business categories with supporting documentation.

The contract term runs from award through December 31, 2029, with options to renew for two additional twelve-month periods subject to satisfactory performance and funding availability. Pricing must remain firm for the initial contract period. Vendors must submit itemized cost proposals covering one-time implementation and transition costs, ongoing annual fees paid by KBOR, fees charged to borrowers or third parties, and optional services; KBOR may reject proposals lacking cost transparency or shifting unreasonable costs to borrowers. Proposals must include separate technical and cost components addressing implementation timelines, data migration methodologies, security controls, compliance capabilities, customer service models, and measurable service level commitments. Services are scheduled for delivery by January 31, 2027. Questions are due September 7, 2026. No pre-bid conference is scheduled.