Software Maintenance and Technical Support Services for Trimble Business Center Software

County of Orange, OC Public Works is requesting competitive bids for software maintenance and technical support services for Trimble Business Center software under IFB #080-3097101-RE, with bids due August 31, 2026 at 2:00 PM via electronic submission through the County's eProcurement Portal. Bidders must be authorized resellers, distributors, or service providers of the software manufacturer — a core capability filter.

Bidders certified as County of Orange Local Small Business (OCLSB) or Disabled Veteran Business Enterprise (DVBE) entities are eligible for a five percent price deduction for evaluation purposes; if the lowest bidder holds OCLSB or DVBE certification, the contract is awarded at the original bid price with a maximum preference deduction of $100,000.

The scope covers Trimble Business Center Advanced annual software maintenance and the Trimble Business Center Scanning Module, including manufacturer-authorized software licensing administration, security patches, updates and upgrades with access to major and minor version releases, and technical support via telephone, email, and remote access during normal business hours. The contractor must acknowledge support requests within one business day and use commercially reasonable efforts to resolve technical issues.

The contract term is five calendar years effective January 21, 2027 through January 20, 2032, structured as five separate annual line items. Pricing is firm fixed fee, with no price increases permitted during the first year; subsequent adjustments require documented proof of cost increases with a minimum of thirty days advance written notice. The County reserves the right to add or deduct licenses during the contract term at the awarded unit price and may make multiple awards at its sole discretion. Bid prices must remain valid for 365 days after the IFB closing date. Award will be made to the lowest responsive, responsible bidder. Bidders must provide valid D-U-N-S and UEI numbers prior to award, along with certificates of insurance, W-9 forms, and three professional references. Performance and Labor and Material Payment Bonds are required. A cooperative program provision allows other governmental and non-profit entities to use the contract at a two percent administrative rebate to the County. Protest of specifications is allowed up to five business days prior to closing; protests of awards are allowed up to five business days after Notice of Solicitation Ranking Results.