RFI - Tyler Munis on Premises to SaaS Solution

The City of Asheville, North Carolina, is requesting information on Software-as-a-Service solutions to replace its on-premise Tyler Munis system, with responses due November 6, 2026 (extended by Addendum 1 issued October 14). This is an RFI, not a binding procurement, and serves to gather vendor capability and pricing data before formal solicitation.

The scope spans two distinct solution areas: an integrated Enterprise Resource Planning (ERP) and Human Capital Management (HCM) platform supporting Finance, Payroll, and HR functions, and a separate Customer Information System (CIS) for Water/Sewer Utility Billing, meter operations, and field maintenance. Vendors must submit information on product capabilities, implementation approach, and budgetary estimates.

Questions are due October 20, 2026. No mandatory pre-bid meeting is scheduled. Bid documents and addenda are posted at www.ashevillenc.gov/bids. Responses must acknowledge Addendum 1 to be deemed responsive.

The RFI does not specify contract value, term, renewal options, funding sources, or incumbent system details. Projected project start date is to be determined. Inquiries should be directed to Jessica Nash at jnash@ashevillenc.gov. The City reserves the right to reject any or all responses and to waive informalities.