Remote Video Interpreter Service

The Tennessee Department of Health is seeking a contractor to implement and maintain a Remote Video Interpreter Service through Request for Proposal (RFP) 34360-04024. The primary objective of this procurement is to improve clinical care and patient outcomes by providing interpretation services across local and regional health departments for patients speaking eighty-five different languages. Potential contractors must develop a comprehensive remote video interpretation system that can seamlessly integrate with existing healthcare communication infrastructure. The solicitation was issued on September 19, 2025, with proposals due by October 24, 2025. The primary point of contact for this RFP is Simeon Ayton, who can be reached at Simeon.Ayton@tn.gov or 615-532-0110. Interested vendors must first complete a mandatory nondisclosure agreement to access detailed solicitation documents, with the state emphasizing that business registration can take 10-14 days and requiring strict confidentiality protocols for all sensitive information.

While specific set-aside designations are not explicitly detailed in the provided documentation, the solicitation requires potential vendors to adhere to strict confidentiality standards and handle state data with exceptional care. Vendors must restrict confidential information access to only necessary employees who have executed equivalent nondisclosure agreements, with confidentiality obligations continuing even after agreement termination. The state has not disclosed incumbent vendors or specific budget ranges for this contract. Potential contractors will need to demonstrate robust technological capabilities to support a complex multilingual remote video interpretation system that can operate across multiple health department locations. The successful vendor must provide a scalable solution capable of supporting real-time interpretation services across 85 different languages, with a focus on enhancing clinical communication and patient care outcomes. Prospective bidders should be prepared to showcase their technical infrastructure, linguistic expertise, and ability to maintain high standards of data security and patient confidentiality.