Remote Order and Payment Services

The Maryland Department of Health, Division of Vital Records, is issuing a Request for Information on remote order and payment services for vital records, with responses due September 25, 2026. This is an RFI, not a solicitation to procure, and does not commit MDH to issue a formal RFP, IFB, or award a contract; submission does not guarantee inclusion in any subsequent procurement, nor does non-submission preclude future participation.

MDH seeks vendor information on authorized, secure online ordering systems capable of customer order intake, online payment processing, order and identity validation, secure transmission of order information to the Division of Vital Records, and integration with DVR's operational processing environment. The scope includes expedited ordering and shipping options. Responses must address company information (location, website, size, contact details, company history, current offerings, and customer base); solution information describing marketplace adoption; services information detailing implementation approach, training, support models, and preferred integration partners; and solicitation recommendations regarding metrics, documentation, and information that should be included in future formal solicitations.

Responses must not exceed twenty pages, excluding marketing materials, and must be submitted via email to Procurement Officer Kenneth Young at mdh.solicitationquestions@maryland.gov in Microsoft Word or searchable Adobe PDF format. Respondents must explicitly not include pricing information in their submissions and should identify any confidential or proprietary information and provide justification for non-disclosure under Maryland's Public Information Act. Written questions are due September 18, 2026. If MDH determines presentations or demonstrations are necessary, all RFI respondents will be invited to participate.