RFI - BPM058817.pdf

Office of Contract Management and Procurement

Request for Information (RFI) for Remote Order and Payment Services

Issued by Maryland Department of Health (MDH)

Vital Statistics Administration Division of Vital Records

Issue Date: September 11, 2026 Response Due Date: September 25, 2026

Page1of7

Table of Contents

Key RFI Information 3 Purpose 3 Issuing Office and Procurement Officer 3 Key Dates 3 Background Information 4

1. Description of Agency Name 4

2. Summary of Current System 4

3. Vision for the Future State 4 Requested Information 5

1. Company Information 5

2. Solution Information 5

3. Services Information 5

4. Solicitation Recommendations 5 RFI Process and Format 6

1. Process 6

2. Contact 6

3. Due Dates 6

4. Trade Secrets 6

5. Response Format 7

Page2of7

Key RFI Information

Purpose The purpose of this RFI, which is not a solicitation to procure, is to gain familiarity with currently-marketed services with an authorized, secure online ordering service for eligible Maryland vital records. The service shall provide customer order intake, online payment processing, order and identity validation, secure transmission of order information to DVR, expedited ordering and shipping options, and integration with DVR's operational processing environment. The service extends DVR's ability to provide convenient electronic access to vital records while supporting the security and confidentiality requirements associated with sensitive personal information.

This RFI contains preliminary information to serve as a platform to initiate discussion with the vendor community. The requirements in this RFI are in no way final and are in no way a representation of that which may be contained in a Request for Proposal (RFP), Invitation for Bid (IFB), Purchase Order RFP (PORFP), Task Order RFP (TORFP) or other procurement vehicle. This issuance does not constitute a commitment to issue a request for bids, award a contract, or pay any costs incurred in preparation of a response to this request.

Furthermore, the Issuer requires that all responding vendors abstain from providing any quotes or bids in response to this RFI.

Any information received in response to this RFI will assist the Issuer in collecting information that may be used at a future date for a procurement. A submission in response to this RFI does not guarantee that the respondent will be included in any subsequent procurement. Likewise, a non-submission in response to this RFI does not preclude a recipient or vendor from inclusion in any future procurement.

Issuing Office and Procurement Officer This RFI is being issued by the office listed below. The indicated Procurement Officer is the sole point of contact for this RFI. Please refer all inquiries and submit your response to the Procurement Officer.

1. Agency Maryland Department of Health (MDH)

2. Office Division of Vital Records

3. Location 6764B Reisterstown Road Baltimore, MD 21215

4. Procurement Officer Kenneth Young

5. Email mdh.solicitationquestions@maryland.gov

6. eProcurement Home eMMA

7. eProcurement Posting RFI URL:

Key Dates

1. Issued On 09/11/2026

2. Questions Due By 09/18/2026

3. Response Due By 09/25/2026

Page3of7 https://emma.maryland.gov/page.aspx/en/usr/login?ReturnUrl=%2fpage.aspx%2fen%2fbuy%2fhomepage

Background Information

1. Description of Agency Name The mission of the Maryland Division of Vital Records is to accurately preserve, maintain, and provide secure access to Maryland’s vital records while protecting the privacy and confidentiality of personal information. DVR is committed to delivering timely, professional, and equitable services to Maryland residents, government agencies, and authorized stakeholders; ensuring compliance with applicable laws and regulations; and maintaining the integrity, security, and reliability of vital records as essential public records.

2. Summary of Current System The current system provides DVR with a substantially electronic and integrated platform for vital records registration, work-order processing, certificate issuance, reporting, and customer service.

3. Vision for the Future State DVR’s future-state service will deliver secure, seamless, and accessible vital records services through an integrated and automated environment that improves customer experience, operational efficiency, data quality, and service delivery.

Page4of7

Requested Information

1. Company Information

a. Summary of company location, website, and size.

b. Contact information for the company: Name, title, email, and phone.

c. Brief history of the company.

d. Summary of company's current offerings (products and services).

e. Summary of company's current customer base.

f. Copy of standard brochure / literature about the company, if available.

2. Solution Information Description of marketplace adoption and customer base.

3. Services Information

a. Description of standard implementation approach and services, including resources and their levels of commitment.

b. Description of training approach, resources, and services.

c. Description of model and resources for product support.

d. Description of preferred or certified partners for integration or support, if any

4. Solicitation Recommendations Issuer requests respondents to recommend any metrics, documentation, and information that Issuer should furnish bidders in any future solicitation. Respondents should indicate the significance or criticality of that information to the success of either the procurement itself or the subsequent implementation and operation of the solution.

Also, please provide any additional clarifications or recommendations that might be valuable to the Issuer in developing and issuing a future procurement. All input is valued.

Page5of7

RFI Process and Format

1. Process Issuer seeks a written response to this RFI. If the Issuer decides to request presentations or demonstrations ("demos") of respondent solutions, the Issuer will extend the opportunity forallRFI respondents tomake a presentation or demonstration. Presentations or demonstrations may be either on-site at the Issuer's offices or online via phone and Internet. Any presentation or demonstration is informational only for the purpose of determining feasible solutions and recommendations that could be included in the future procurement. An invitation to present does not indicate that the Issuer is engaged in a pre-selection process for an implementation vendor.

Respondents are not to include pricing information.

2. Contact Questions and responses shall be submitted in written form to the Procurement Officer:

a. Name: Kenneth Young

b. Email: mdh.solicitationquestions@maryland.gov

From the issue date until the response due date for this RFI, respondents shall communicate only with the Procurement Officer, who will engage personnel from Issuer as appropriate.

3. Due Dates

a. The final deadline for written questions is indicated in Section A of this RFI. No questions will be accepted after that date.

b. The due date for the response is indicated in Section A of this RFI. Responses are to be sent to the

Procurement Officer’s e-mail address as shown in Section A. Responses submitted after the due date may not be reviewed and may preclude invitation for a presentation. The responses to the RFI are to be submitted via e-mail in Microsoft Word or searchable Adobe PDF file format. The subject line in the e-mail submission shall state “Remote Order and Payment Services (RFI Respondent Name).”

4. Trade Secrets Respondents should give specific attention to the identification of those portions of its response which it considers confidential, proprietary, commercial information, or trade secrets, and provide justification why such materials, upon request, should not be disclosed by the State under the Public Information Act, Title 4 of the General Provisions of the Annotated Code of Maryland. Respondents are advised that, upon request for this information from a third party, the Procurement Officer will be required to make an independent determination regarding whether the information may be disclosed.

Page6of7 mailto:mdh.solicitationquestions@maryland.gov

5. Response Format The files that should compose your RFI response are:

a. Transmittal Letter. This file is an MS Word documentor Adobe PDF file that is named “R”. The transmittal letter should be in the form of a standard business letter and should be signed by an authorized individual within the respondent's organization. The transmittal letter should note the following:

1) A statement that proprietary information is included, if applicable,

2) A statement that the RFI response document is included .

b. RFI Response Document. This file is an MS Word documentor searchable Adobe PDF file that is named “RFI # BPM058817 (Respondent Name)”.

1) The title page of the response document should specify the RFI name, the RFI number, the company name, and the contact name and title.

2) The response document should provide answers to the questions in Section C. The response document should not exceed twenty (20) pages, excluding any associated materials, for example PDF versions of standard marketing materials.

3) The response document may include any additional comments, observations, or suggestions that may assist Issuer in drafting any future RFP, IFB, TORFP or other procurement vehicle.

c. Notice of Proprietary Information. This file, ifdeemed necessary, is an MS Word document or searchable Adobe PDF file that should contain any confidential information. The file should be named “RFI # BPM058817 -RespondentName - Confidential”. All data within this document should be titled and referenced to the question to which the proprietary information is related.

Page7of7