Records & Information Management (RIM), Enterprise Search, and Information Discovery Platform

The Research Triangle Regional Public Transportation Authority, dba GoTriangle, is issuing Request for Information No. 1012-27-080 for Records and Information Management (RIM), Enterprise Search, and Information Discovery Platform solutions, with responses due September 17, 2026 at 2:00 p.m. Eastern Time. This is market research, not a formal solicitation; no contract award results directly from this RFI.

GoTriangle seeks vendor information on commercially available platforms capable of unified search and federated indexing across Microsoft 365, SharePoint Online, OneDrive, Exchange Online, Microsoft Teams, network file shares, Microsoft Dynamics 365, UKG Ready, Microsoft Purview, and departmental applications. Required capabilities span search functionality (OCR, full-text search, metadata search, duplicate detection), AI capabilities (natural language search, semantic search, auto-classification, summary generation), RIM and compliance (retention schedules, automated holds, disposition workflows, public records workflows), and security (source-system permission enforcement, security trimming, Entra ID integration). Vendors must propose deployment options including SaaS, Cloud, or Hybrid configurations.

Responses must include a completed capabilities matrix, company profile demonstrating public-sector experience and security certifications, implementation strategy with deployment timelines and licensing structures, and strategic recommendations. Submissions are due via email to Ana Sostaric, Procurement Officer, at asostaric@gotriangle.org. All vendor responses are subject to North Carolina Public Records Law; vendors may designate proprietary information as confidential or trade secret. GoTriangle will not reimburse vendor costs for RFI preparation.