Queueing and Virtual Line Management System
- The State of Tennessee Department of Environment and Conservation is seeking a comprehensive Commercial-off-the-Shelf (COTS) solution for a State Revolving Loan Fund Program Data Management System through a Request for Proposals. The procurement aims to implement an integrated loan and grant servicing platform supporting the Clean Water State Revolving Fund (CWSRF), Drinking Water State Revolving Fund (DWSRF), and State Water Infrastructure Grant (SWIG) Program. The system must accommodate...
- The State of Tennessee's Administrative Office of the Courts (AOC) is seeking a comprehensive commercial off-the-shelf (COTS) Software as a Service (SaaS) solution to replace existing disparate case management systems across the state's 95 counties and 32 judicial districts. The Request for Proposals (RFP) aims to procure a statewide Case Management System (CMS) and eFiling Application that will serve Trial Courts, including Circuit, Chancery, Criminal, Probate, General Sessions, and Juvenile...
- The Tennessee Department of Tourist Development has issued a Request for Quotes (RFQ) seeking comprehensive weather radar equipment and services for 16 welcome center locations across multiple interstate corridors in the state, including I-24, I-65, I-75, I-40, I-155, I-81, I-26, and I-55. The procurement requires vendors to provide, install, and maintain 21- to 32-inch LED flat-screen high-definition monitors with 1080P resolution and internet access capabilities, capable of displaying...
- The State of Tennessee, specifically the Department of Finance & Administration - Strategic Technology Solutions, has issued a Request for Information (RFI) for an AI-powered virtual avatar assistant to enhance the Digital Business Gateway Portal. This procurement seeks vendor information on conversational AI capabilities to create a multilingual avatar-based platform that will guide users through state and federal business registration processes. The RFI requires vendors to demonstrate...
- The Tennessee Department of General Services is seeking a three-year contract with two one-year renewal options for Memphis Shuttle Services, targeting transportation for state employees between Shoppers Garage and One Commerce Square. The procurement requires a contractor to provide ADA-compliant shuttle services operating Monday through Friday from 6:00 a.m. to 6:00 p.m., excluding holidays. Shuttles must have a minimum 24-passenger capacity with two wheelchair-accessible seats, and be...
- The Tennessee Bureau of Investigation (TBI) has issued a Request for Proposals (RFP) for a comprehensive turnkey audio-visual solution targeting five training spaces within their Nashville headquarters. The procurement seeks a fully integrated system encompassing audio/video equipment, software, installation, integration, training, and ongoing maintenance and support. Specific technical requirements include motorized overhead laser projectors, projection screens, wall-mounted control panels,...
- The State of Tennessee, through its Department of Finance and Administration, is procuring Employee Assistance Program (EAP) and Behavioral Health Organization (BHO) services for state, local education, and local government insurance plans. The procurement seeks a contractor to provide comprehensive network administration, utilization management, claims adjudication, call center services, and benefits communication for approximately 300,000 covered lives across three financially independent...
- The Tennessee Department of Education is conducting a Request for Qualifications (RFQ) #33101-25070FAF5 for the Comprehensive Literacy State Development (CLSD) Grant program, seeking qualified contractors to provide direct support to 60 selected Local Education Agencies (LEAs), Public Charter Schools, and State Special Schools over a five-year period. Contractors will be required to deliver 20 direct support days annually, facilitate and analyze Instructional Practice Guide (IPG) and...
- The Maine Department of Transportation (MaineDOT), specifically the Traffic Engineering Division-Traffic Monitoring Section, is seeking a comprehensive Traffic Count Software as a Service (SaaS) solution through RFP #202510141. The procurement targets a cloud-based platform capable of managing approximately 5,000-7,000 annual portable Short Duration Counts (SDCs), 130+ Continuous Count Sites (CCSs), 22 Continuous Turning Movement Sites, and 16 Weigh in Motion sites, with potential future...
- The Tennessee Bureau of Investigation (TBI) is seeking a contractor to perform a comprehensive digitization project involving approximately 1,000 15-inch boxes containing around 16 million forensic case file images. The primary objectives include scanning these files using industry-standard equipment at 300 DPI color resolution, conducting 100% image quality inspection, and securely storing the digitized files in a climate-controlled environment for five years. Strict compliance requirements...
The State of Tennessee Department of Safety and Homeland Security is seeking a comprehensive Queuing and Virtual Line Management System (QMS) for 46 Driver Service Centers across eight districts, processing approximately 2.8 million annual transactions. The procurement requires a full-solution vendor to provide hardware (check-in kiosks, display monitors, printers, barcode readers), web-based software with centralized dashboard capabilities, virtual waiting room functionality, and mobile check-in options. Key deliverables include a contactless check-in system via QR codes, real-time monitoring and reporting capabilities, and full implementation services across small, medium, and large service centers. Evaluation criteria will be based on general qualifications (10 points), technical qualifications and approach (40 points), field test performance (30 points), and cost proposal (20 points). Critical procurement dates include a pre-response conference on November 21, 2025, at 10:00 AM CT, written questions due by December 1, 2025, at 2:00 PM CT, and final response deadline on December 19, 2025, at 2:00 PM CT. Field testing is scheduled for three one-week periods from January 26 through February 13, 2026, with a Notice of Intent to Award expected March 2, 2026. The contract will have a base term from July 1, 2026, through June 30, 2029, with potential renewal options. While no specific set-aside designations were mentioned, vendors must meet stringent technical requirements including SOC 2 Type 2 examinations, annual penetration testing, encryption using FIPS 140-2/140-3 standards, and disaster recovery capabilities with one-minute recovery point objective and one-hour recovery time objective. Vendors must also carry cyber liability insurance of $3 million per occurrence and $5 million aggregate, and crime insurance of $1 million per claim. The maximum contract liability is expected to exceed $1,000,000, with monthly software maintenance and support fees beginning 30 days after full implementation. Contractors will be responsible for 95 percent hardware uptime and 99.99 percent system availability, with pro-rated service credits for non-compliance. The solution must cover up to 60 third-party partner locations and be fully implemented within 60 days of contract execution, with no separate lease agreements or financing structures permitted.
Name | Description | Size | Type | Posted |
|---|---|---|---|---|
34901-01627_Queuing_Pro_Forma.pdf | 556KB | 11/18/25 | ||
34901-01627_Queuing_RFP.pdf | 645KB | 11/18/25 |