PPCC SS 16-776 Microsoft Premier Support Services

Pikes Peak Community College (PPCC) in El Paso County, Colorado is soliciting Microsoft Premier Support Services through procurement opportunity PPCC SS 16-776, with a deadline of July 16, 2015. This procurement seeks comprehensive technical support and maintenance services for all Microsoft products and systems used across the institution, including operating systems, productivity software, and cloud-based solutions. The contract deliverables include priority access to Microsoft support resources, emergency response capabilities, proactive monitoring, and strategic planning assistance, with service level agreements established for response times addressing critical, high, and standard priority issues. Key objectives include ensuring continuous support services to maintain optimal performance of PPCC's Microsoft infrastructure, minimizing downtime, and optimizing technology investments. The vendor will be required to provide dedicated support engineers, conduct quarterly business reviews, and provide access to Microsoft knowledge resources. The pricing structure is based on tiered support levels corresponding to the complexity and criticality of supported systems and will be determined through Microsoft's Premier Support pricing model. The contract will be awarded for an initial period with provisions for renewal options to ensure sustained service continuity.

The procurement documents do not specify set-aside designations, restrictions on bidder types, or disadvantaged enterprise requirements. No incumbent vendors or current contractors are identified in the available documentation. The contract will be funded through PPCC's operational and technology budgets allocated for enterprise software support and maintenance; however, specific budget ranges or award values are not provided in the posted materials. Interested vendors should note that this procurement is specific to Microsoft Premier Support Services and requires demonstrated capability in delivering enterprise-level technical support across the full range of Microsoft platforms and solutions used in a higher education environment.