Palo Alto Firewall Support

The West Virginia Department of Environmental Protection is soliciting quotes for Palo Alto Networks firewall support services under ARFQ DEP2700000002, with bids due August 14, 2026, at 10:30 a.m. Eastern Time (extended via Addendum 01 from the original August 6 deadline).

The scope covers three support product lines for PA-850 firewall devices configured in high-availability pairs: GlobalProtect Subscription (2 units), Threat Prevention Subscription (2 units), and Premium Support Year 1 (2 units). All support services must provide 24/7 availability with a maximum four-hour response time. The equipment includes specific serial numbers (011901009372 and 011901009398), and bids must account for reinstatement fees if current maintenance and support has lapsed. Optional renewal pricing may be submitted and will be evaluated at the agency's discretion.

The contract term runs one year, beginning October 12, 2025, and expiring October 13, 2026. Delivery must occur within 30 working days of purchase order receipt to the Department of Environmental Protection at 601 57th Street SE, Charleston, West Virginia 25304, under F.O.B. destination terms. Apparent successful vendors must be registered with the West Virginia Purchasing Division prior to award and maintain Commercial General Liability Insurance of at least $1 million per occurrence.

Award will be made to the vendor providing the lowest overall total cost meeting specified requirements. Vendors may submit pricing through wvOASIS or request an electronic pricing form from buyer Herminio David Robles at (304) 414-1155 or david.h.robles@wv.gov. Questions were due July 29, 2026. Bids and resulting contracts are public documents subject to West Virginia's Freedom of Information Act.