Palo Alto Firewall Support

The West Virginia Department of Environmental Protection is requesting quotations for Palo Alto Networks firewall support services under an RFQ, with proposals due August 6, 2026, at 10:30 a.m. Eastern and questions due July 29, 2026, at 1:00 p.m. Eastern.

The scope covers one-time support for three product lines—GlobalProtect Subscription, Threat Prevention Subscription, and Premium Support—each for two PA-850 devices operating in high-availability pair configuration. Support must be available 24 hours per day, 7 days per week with a maximum four-hour response time and include software updates. The current maintenance period runs October 12, 2025, through October 13, 2026. Vendors must support specific device serial numbers 011901009372 and 011901009398 and ensure compatibility with the department's current working environment. If applicable, reinstatement fees for any lapsed support must be included in first-year costs.

The initial contract term is one year with optional renewal periods available at the state's discretion; bidders are encouraged but not required to submit renewal pricing. Delivery must occur within 30 working days of purchase order receipt to the Environmental Protection Office of Administration at 601 57th Street SE, Charleston, West Virginia. The state will make award to the lowest responsible bidder meeting all mandatory specifications.

Vendors must be registered with the West Virginia Purchasing Division, maintain Commercial General Liability Insurance of at least one million dollars per occurrence, and comply with all applicable federal, state, and local laws. Pricing must be submitted through the wvOASIS electronic system. Payment may be made by electronic funds transfer or P-Card.