P-57907 Enterprise Monitoring

The City of Pasadena is requesting proposals for an Enterprise Monitoring solution with implementation and support services, with proposals due October 29, 2026 at 3:00 PM and questions due October 12, 2026 at 5:30 PM. A Local Pasadena Business preference (5 points) and Small or Micro-Business certification (5 points) are evaluation criteria but are not set-asides or mandatory qualifications.

The scope requires a unified monitoring and observability platform delivering centralized visibility across infrastructure, networks, cloud services, databases, applications, integrations, and business services. The solution must monitor a minimum of 365 servers (275 on Nutanix, 82 in Azure, 8 physical), 300 switches and routers, 30 firewalls, 280 access points, 50 UPS devices, 50 applications, and 40 databases. Mandatory support for Ivanti, Microsoft 365, Microsoft Azure Commercial, Microsoft Azure Government, Nutanix, ServiceNow, and Cohesity is required. The platform must support the City's hybrid and multi-cloud environment, correlate events and performance data across domains, reduce alert fatigue, and accelerate root cause analysis. All City data must remain within the United States, with AES 128-bit or greater encryption at rest and in transit. Proposers must provide comprehensive documentation, training, and post-implementation support including a dedicated project manager, biweekly status meetings, and monthly reports.

The initial contract term is one year from execution with three optional one-year extension periods subject to City Manager approval. No specific contract value ceiling is disclosed in the RFP; contracts exceeding $75,000 require City Manager approval and those exceeding $250,000 require City Council approval.

Evaluation is weighted as follows: Technical Solution and Requirements Compliance (40 points), Implementation Approach and Project Plan (20 points), Experience and References (15 points), Support and Maintenance (5 points), Cost Proposal using the ratio method (10 points), Local Pasadena Business preference (5 points), and Small or Micro-Business certification (5 points). The City requires a two-part submission: separate Technical and Price Proposals, each evaluated independently. Proposers must submit a Relevant Experience Form documenting five completed projects of similar scope and size, along with required forms including vendor questionnaire, non-collusion declaration, conflict of interest disclosure and certification, disqualification disclosure, taxpayer protection amendment disclosure, designated representatives and key personnel documentation, and UEI from SAM.gov. Required insurance includes Commercial General Liability ($1 million per occurrence), Automobile Liability ($1 million per accident), Workers' Compensation (statutory limits) and Employer's Liability ($1 million), Cyber Liability ($5 million per occurrence and aggregate), and Technology Professional Liability Errors & Omissions ($5 million per occurrence and aggregate); all policies must carry A.M. Best ratings of A:VII or higher with the City as additional insured.