On Demand Rideshare Service
Closed State & local contract opportunity Posted
- Solicitation number
- BD-27-1165-COSPD-COS01-132484
- State
- Massachusetts
- Responses due
Opportunity facts
- Jurisdiction
- UNSPSC code
- Point of contact
-
- Anthony P. Delaney adelaney@salem.com (978) 619-5696
Opportunity details come from commbuys.com. Updated .
About this opportunity
The Massachusetts Transportation Access Program (TAP) is soliciting proposals for an on-demand rideshare service with proposals due August 31, 2026. The service must be accessible under Americans with Disabilities Act (ADA) requirements and serve eligible TAP participants statewide.
Respondents must demonstrate experience providing accessible transportation services and operational capacity to serve the program's eligible population. The scope includes a rideshare platform with real-time tracking, payment processing, and customer support infrastructure. Proposers must detail service capabilities, driver qualifications and training protocols, vehicle standards and maintenance procedures, accessibility features in the technology platform, insurance coverage, and pricing structures. Vendors must establish minimum service standards and response time requirements to be met throughout the contract term.
The RFP manual, posted August 17, 2026, establishes the complete evaluation framework addressing service quality, accessibility compliance, operational experience, and cost-effectiveness. The on-demand service is intended to supplement existing public transportation options and provide enhanced mobility access. Questions and full proposal requirements are detailed in the 27-12-TAP RFP Manual—On Demand Rideshare Service.pdf attachment.
Files
| File | Type | Posted |
|---|---|---|
| 27-12-TAP Attachment E - Service Operation Visualization.jpg | JPG image | |
| 27-12-TAP Attachment B - Service Operation.xlsx | XLSX spreadsheet | |
| 27-12-TAP Attachment D - Rider Experience.xlsx | XLSX spreadsheet | |
| 27-12-TAP Attachment A - Federal Contract Supplement.doc | DOC document | |
| 27-12-TAP RFP Manual - On Demand Rideshare Service.pdf | ||
| 27-12-TAP Attachment C - Rider Growth.xlsx | XLSX spreadsheet | |
| 27-12-TAP Addendum 1.pdf |
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