NetApp Support Maintenance

Maryland State Highway Administration is requesting proposals on August 31, 2026 for renewal of NetApp support maintenance services under PORFP J02P5600068/BPM057814, with this solicitation limited to existing Master Contractors under the Hardware and Associated Equipment and Services 2012 contract (060B2490022) and authorized NetApp resellers. Critical support, patches, and updates expire December 31, 2025, making renewal essential to prevent VMware infrastructure failures impacting SHA customers and public safety.

The scope covers SupportEdge Basic plans with Next Business Day parts delivery, reinstatement fees for lapsed support, four-hour parts replacement and onsite options, SupportEdge Advisor services, NetApp Software Support Plans, and Extended Warranty Hardware Support across multiple StorageGRID Webscale systems, hardware platforms, and software licenses identified by serial number. Quantities range from one to ten units across product categories. Bidders must provide new and unused equipment, estimated ship dates and lead times, and screenshots of Manufacturer's Suggested Retail Prices. Pricing must remain valid for at least 90 days following the proposal due date. No restocking fees are permitted for items returned due to damage or incorrect shipment.

Place of performance is SHA, 707 N. Calvert Street, Baltimore, Maryland. The state reserves the right to purchase more or less than specified quantities based on available funding. Questions are due August 27, 2026 at 2:00 p.m. EDT. Responses must be submitted exclusively through the eMaryland Marketplace Advantage (eMMA) e-Procurement system. Primary contact is Kimberly Anderson; Frank Browne is the on-site contact. Invoices must include all required elements per COMAR 21.06.09.01 and .02, with one-time items billed within 30 days of acceptance and annual items billed annually.