J02P5600063 NetApp Support Maintenance Bid Form.xlsx

This is a NetApp Support Maintenance bid form for the Maryland State Highway Administration (SHA), submitted in response to PORFP No. J02P5600063. The contract involves renewal of Office of Information Technology support services for NetApp components and storage environment maintenance. SHA is seeking to maintain critical infrastructure supporting VMware systems that serve both internal and external customers. The bid form details support services across multiple NetApp systems identified by serial numbers, including StorageGRID Webscale systems, various hardware platforms, and software support plans. Services requested include SupportEdge Basic plans with Next Business Day parts delivery, reinstatement fees for lapsed support, four-hour parts replacement options, SupportEdge Advisor services, NetApp Software Support Plans, Extended Warranty Hardware Support, and SupportEdge Premium four-hour onsite options. Quantities range from one to ten units across different product categories and serial numbers. The contract renewal is critical due to expiration of all current support, patches, and updates on December 31, 2025, which would otherwise result in infrastructure failures impacting SHA customers and public safety.

The bid form requires bidders to complete pricing for all listed line items, providing unit costs and total costs for each service category. All pricing cells are currently blank at "$-0," indicating this is a template requiring vendor completion. The form requests standard bidder information including company name, Federal Employer Identification Number (FEIN), company address, contact information, signature authorization, remit-to address, quote number, and submission date. The bid form is organized by equipment serial numbers and associated support service SKUs, allowing SHA to maintain comprehensive support coverage across its entire NetApp infrastructure portfolio.