MS 365 MANAGED SERVICES - BVB

The South Carolina Department of Juvenile Justice (SCDJJ) is soliciting proposals for Microsoft 365 Managed Services through a Best Value Bid (BVB) procurement targeting Richland County. The solicitation seeks a qualified provider to deliver up to 30 hours per month of managed services for their Microsoft 365 environment, which currently encompasses approximately 1,400 users, 1,500 A5 and 300 A1 licenses, 1,600 end-user computing devices, and 30 servers in a GCC cloud hybrid environment. Key deliverables include providing guidance on best practices, configuring monitoring tools, understanding SCDJJ's environment within 20 business days, generating monthly work reports, and training staff on implementation, management, security, and monitoring of the Office 365 tenant. The evaluation criteria will weight proposals at 60% total cost of ownership, 20% onboarding process/security plan/service matrix, and 20% qualifications/references/experience. Critical dates include a non-mandatory pre-proposal conference on December 3, 2024, at 10:30 AM via MS Teams, with questions due by December 3, 2024, at 5:00 PM, and proposals due by January 4, 2025, at 3:00 PM, with the award expected to be posted on January 23, 2025.

There are no specific set-aside designations or restrictions on organizational types mentioned in the solicitation documents. The current environment contains sensitive information subject to HIPAA, FERPA, and other regulatory requirements, and there is no incumbent vendor for these services. The proposed contract term is from February 7, 2025, to February 6, 2027, with potential automatic one-year renewal options. Contractors must maintain specific insurance coverage, including $1,000,000 per occurrence for Commercial General Liability and Auto Liability, and comply with Worker's Compensation requirements. All work is expected to be performed remotely, though on-site support may be required, and all data and systems must remain within the United States, with offshore resources expressly prohibited. While no specific budget range is detailed, vendors must provide hourly rates for both the base 30 monthly managed service hours and optional additional hours, with travel expenses subject to pre-approval and reimbursement according to state guidelines.