STC DYNAMICS MANAGED SERVICE PROVIDER

The South Carolina State Fiscal Accountability Authority, Division of Procurement Services is seeking a Statewide Term Contract for a Microsoft Dynamics Managed Service Provider to deliver comprehensive end-to-end customer relationship management (CRM) system services for state agencies and governmental units. The solicitation (RFP #5400027791) requires a vendor to provide core services, pass-through billing services, advisory services, integration services, and data migration services specifically for Microsoft Dynamics CRM platforms. Qualified vendors must be either the manufacturer or an authorized reseller with manufacturer documentation, and must maintain FedRAMP Authorization for cloud-hosted environments with all data processed within the continental United States. The evaluation will be based on a technical proposal weighted at 60 points and a business proposal weighted at 40 points, with core service pricing structured around assumptions of 100 system users, 20 unique objects, 20 workflows, and 100,000 records. Key dates include a pre-bid conference via Microsoft Teams on January 13, 2025 at 10:00 AM, questions due by January 13, 2025 at 5:00 PM, proposal submissions due by March 14, 2025 at 11:00 AM, and an anticipated award date of May 15, 2025. The initial contract term is estimated to run from May 26, 2025 to April 25, 2030, with automatic one-year renewal options.

The solicitation does not explicitly mention specific set-aside designations or restrictions for disadvantaged enterprises. The contract requires comprehensive pricing that includes 100 hours of project management, 400 hours of system customization/configuration, and additional hourly rates for advisory, integration, and data migration services. An administrative services fee of 1.25% will be assessed on all purchases made through the contract. While specific budget ranges are not detailed, the pricing structure suggests significant potential contract value, with provisions for pass-through billing services and volume discounts based on annual total dollar amounts. The contractor must provide robust disaster recovery, business continuity, and security measures, with all cloud-hosted CRM environments required to be FedRAMP Authorized. The solicitation is a brand-name only procurement specifically for Microsoft Dynamics, meaning alternative CRM platforms will be considered non-responsive. Potential respondents should be prepared to demonstrate comprehensive technical capabilities, proven implementation experience with Microsoft Dynamics, and the ability to support multiple governmental units across various service requirements.