Mobile On-Call Crisis Services

The North Dakota Department of Health and Human Services Southeast Human Service Center is seeking a vendor to provide mobile on-call crisis stabilization services for adults, children, and families experiencing crisis in Region V, which includes Cass County and five surrounding counties. The Request for Proposal (RFP 325-25-950-013) was issued on February 19, 2025, with proposals due by March 21, 2025 at 12pm CT, covering a contract period from July 1, 2025 through June 30, 2027. Services must be provided during non-standard hours: weekdays from 5:00 PM to 8:00 AM CT Monday through Thursday, and weekends from 5:00 PM Friday to 8:00 AM Monday, with crisis workers required to arrive within 20 minutes of receiving a crisis call. Qualified vendors must have a minimum of five years' experience providing mobile crisis services, with crisis workers holding at least a bachelor's degree and 2,000 hours of supervised experience. The proposal will be evaluated across four key criteria: understanding of scope of work (30 points), management plan (20 points), experience and qualifications (30 points), and cost (20 points). Vendors must provide their own office space, equipment, and supplies for delivering these critical services.

While no specific set-aside designations are mentioned, the RFP indicates a firm fixed price agreement with compensation structured through base on-call pay and crisis time pay calculated in 15-minute intervals. The contract includes potential extension options: one additional 12-month period and up to three additional 24-month renewal periods upon mutual agreement. Vendors must maintain comprehensive insurance coverage, including $2,000,000 in commercial general liability insurance, $500,000/$2,000,000 in automobile liability coverage, workers' compensation, and $2,000,000 in employer's liability insurance. The pricing structure involves four components: base on-call pay per hour for crisis workers and licensed mental health professionals, and crisis time pay per 15-minute unit for both roles. While a specific budget range is not provided, the final contract value will depend on legislative appropriation and the vendor's proposed rates. The evaluation includes a North Dakota resident preference provision in case of tied scores, following state procurement regulations.