Maintenance/operations services for WV path

The West Virginia Department of Administration, Purchasing Division, on behalf of the Department of Human Services, is issuing a Centralized Request for Proposals (CRFP HHR2600000001) for comprehensive Maintenance and Operations (M&O) Services for the WV Integrated Eligibility System (IES), also known as People's Access to Help (WV PATH). This integrated eligibility and case management platform supports multiple critical human services programs including Medicaid, Children's Health Insurance Program (CHIP), Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), child care, child welfare, and child support enforcement services. The successful vendor will provide ongoing M&O services, system modernization support, federal certification maintenance, disaster recovery operations, and transition planning. Key deliverables include project management plans, technical documentation, security plans, comprehensive testing protocols, user training materials, and operational support procedures. Required vendor qualifications include a PATH Account Manager with eight years of human services management experience, a Project Manager with PMP certification, and a Security Manager with CISSP or CISA certification plus five years of IT security experience. The contract will be structured as a fixed-price agreement with an initial four-year term and one six-month renewal option, not to exceed ten years total. Vendor responses are limited to 450 pages and will be evaluated using a best-value approach based on technical merit and cost analysis rather than lowest-cost selection. The vendor question deadline is April 24, 2026 at 10:00 AM ET, with proposal submissions due by June 16, 2026 at 1:30 PM ET at the Department of Administration, Purchasing Division, 2019 Washington Street East, Charleston, West Virginia 25305-0130. Responses may be submitted in paper, facsimile, or electronic format through the wvOASIS system.

The solicitation includes federal funds compliance requirements under 2 C.F.R. 200.317-200.327, establishing dual procurement tracks for state-level and county/local procurements, with the State reserving the right to award separate contracts to different vendors if evaluations warrant. Vendors must comply with extensive federal procurement standards including affirmative action requirements, domestic preference provisions, Davis-Bacon wage rates where applicable, debarment verification through the System for Award Management (SAM), and Byrd Anti-Lobbying Amendment certifications. The State has undertaken affirmative steps to include small and minority businesses and women's business enterprises in solicitation activities and requires prime contractors to extend these protections to subcontractors. No incumbent vendor or current contractor information is specified in the solicitation documents. The WV PATH system must integrate with over 120 existing external interfaces with federal agencies, state departments, and third-party vendors, including the Social Security Administration, Internal Revenue Service, Medicaid Management Information System, Electronic Benefits Transfer systems, and various state workforce and child welfare platforms. The vendor must assume full responsibility for end-to-end PATH program operations and manage an estimated annual pool of 180,000 modification and enhancement hours plus a $400,000 annual direct cost pool, though the RFP does not specify a total contract award value or specific budget range. All work must be performed within the continental United States or U.S. Territories in compliance with Internal Revenue Service Publication 1075 requirements.