IT Managed Services

The City of Scotts Valley is requesting proposals for comprehensive IT managed services, cybersecurity, infrastructure administration, and end-user support for a three-year term beginning July 1, 2027, with proposals due November 9, 2026.

The scope encompasses help desk support (7:00 a.m. to 6:00 p.m. Monday through Friday with 24-hour escalation), Microsoft 365 GCC administration, server and virtualization infrastructure management, network administration, cybersecurity monitoring, police department and public-safety technology support, wastewater SCADA/operational technology support, and documentation and strategic planning. The City currently operates approximately 29 servers, 91 workstations, 25 printers/copiers, 38 VoIP phones, and 34 mobile devices. Proposers must separately price a four-hour-per-week on-site support model and clearly delineate base monthly fees from separately billed services, per-unit fees, hourly rates, emergency support charges, and transition costs.

Proposals will be evaluated on experience and qualifications (20 points), understanding of the City environment and service approach (20 points), cybersecurity and technical capabilities (20 points), service delivery and responsiveness (15 points), references and municipal experience (10 points), and cost and pricing structure (15 points). The City currently receives a combination of remote support and approximately 3–5 contracted on-site support hours per week.

No contract value is specified; compensation will be negotiated based on fair and reasonable pricing determined by City staff. The City operates with an annual operating budget of $28.6 million and an annual capital budget of $9.4 million with approximately 65–70 full-time and part-time staff. The Professional Services Agreement template requires awardees to maintain Commercial General Liability of at least $1 million per occurrence, Automobile Liability of $1 million per accident, Professional Liability of $1 million per occurrence, and Workers' Compensation as required by California. The City retains the right to terminate with 15 days' written notice. Questions are due October 12, 2026, and responses will be available by October 26, 2026. Proposals must be submitted electronically through the City's OpenGov Procurement portal.