ISD VRU Support Renewal FY27
Closed State & local contract opportunity Posted
- Solicitation number
- SRC0000036633
- State
- Alabama
- Responses due
Opportunity facts
Opportunity details come from alabamabuys.gov. Updated .
About this opportunity
The State of Alabama Department of Human Resources is requesting quotes for ISD VRU Support Renewal FY27, a one-year continuation of support, licensing, and maintenance for the existing Vodavi-CT Pathfinder IVR (Interactive Voice Response) system serving the Impaired Driving/Victim Rights Unit, with quotes due September 28, 2026.
The scope encompasses ongoing administrative assistance, program coordination, and victim services delivery through the Vodavi-CT Pathfinder IVR infrastructure. The contract term runs October 1, 2026 through September 30, 2027. This is a renewal solicitation structured for continuity of existing services rather than expansion; the system and service delivery model remain unchanged from the prior fiscal year.
The procurement identifier is SRC0000036633. Interested vendors should review the complete scope of work, supporting exhibits, and any addenda for detailed requirements, pricing instructions, and contract terms.
Opportunity text
Quote Request
Files
| File | Type | Posted |
|---|---|---|
| DOPQQBPV4.08.26.pdf | ||
| Vodavi-CT_IVR_Quote_Request_and__Product_Description_FY27_.docx | DOCX document |
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