Vodavi-CT_IVR_Quote_Request_and__Product_Description_FY27_.docx

This is a quote request document for the State of Alabama Department of Human Resources (DHR), specifically for the ISD VRU Support Renewal FY27 project. The request seeks continued support, service, licensing, and maintenance for the existing DHR CS/FS Vodavi-CT Pathfinder IVR (Interactive Voice Response) System. The contract term runs from October 1, 2026, through September 30, 2027, representing a one-year renewal period for an existing system.

The document establishes a straightforward renewal framework for maintaining the current Vodavi-CT Pathfinder IVR infrastructure without modification to the existing service delivery model. No specific pricing information, set-aside provisions, incumbent vendor details, or funding sources are detailed in this quote request document. The sourcing project identifier is SRC0000036633, and responses are being solicited as part of the standard renewal process for this critical telecommunications support system.