Information technology professional service agreement - amendment 02

The New Mexico Tourism Department is issuing Amendment 02 to a sole-source Information Technology Professional Service Agreement with Granicus, LLC for a four-year term, with proposals due October 22, 2026. This is a sole-source procurement — no competitive bidding occurs.

The scope covers Content Management System (CMS) licensing and maintenance for NewMexico.org and NewMexicoMagazine.org; Customer Relationship Management (CRM) platform access for 15 users with 400 support hours over the contract term; SimpleSupport 60 and Map Publisher licensing; premium Search Engine Optimization services including technical audits and content strategy across both websites; and one terabyte of digital asset storage with training. Deliverables include core platform access, 720 annual support hours at $120 per hour plus six bonus hours monthly, onsite training, API and XML feed management for visitor center kiosks, and twelve hours of digital asset management training. The justification for sole source rests on Simpleview LLC's proprietary ownership of custom-developed applications, specialized tourism industry tools, and existing integrations with the department's three websites, including custom API development for EV charging station mapping and Scenic Byways route tracing that would be cost-prohibitive to redevelop with alternative vendors.

The total contract value including New Mexico Gross Receipts Tax is $1.799 million, with annual compensation not to exceed $449,818.75. Compensation is structured by deliverable: CMS licensing $221,351.63 annually, CRM and Extranet licensing $29,989.58 annually, SimpleSupport 60 $93,474.00 annually, Map Publisher $7,789.50 annually, SEO engagement $93,041.25 annually, and digital asset management $4,172.79 annually. Invoices are paid in full upon receipt.