IFB 30-26399-DPH Teleform Workgroup annual software maintenance and support

The North Carolina Department of Health and Human Services is seeking bids for annual software maintenance and support of Teleform Workgroup for the State Laboratory of Public Health under IFB 30-26399-DPH, with bids due July 31, 2026.

The scope is one-year renewal of existing software licensing, maintenance, and technical support for Teleform Workgroup, a document processing and workflow management platform currently in use at the State Laboratory. The vendor must provide continuous maintenance, responsive technical support, timely software updates, and compliance with state procurement standards. The contract includes provisions for potential renewal options beyond the initial one-year term.

As a renewal of existing services, the incumbent vendor holding current knowledge of the Teleform Workgroup installation may hold competitive advantage. Vendors must demonstrate capacity to support the system's ongoing operations and provide detailed cost proposals for annual software maintenance, support services, and associated licensing fees.