Granicus Renewal

The Maryland Health Benefit Exchange (MHBE), an independent governmental unit of the State of Maryland, is requesting bids for renewal of Granicus Communications Cloud Advanced Package and Targeted Messaging services for its Marketing Portal under IFB BPM057366, with bids due July 27, 2026 at 11:00 AM EST and a mandatory virtual pre-bid conference on July 15 at 1:00 PM EST.

The solicitation requires proof of authorized reseller status for Granicus products. The scope comprises three subscription components: one Targeted Messaging package supporting up to 1,000,000 messages annually, one Communications Cloud Advanced Package supporting 6,000,000 to 6,999,999 potential users, and one Targeted Messaging package supporting up to 2,000,000 messages annually. The solution must enable MHBE's Marketing Department to perform ad hoc messaging to pre-defined Qualified Health Plan consumer parameters, segment consumers by multiple factors, and communicate with targeted audiences. The contractor must provide Granicus support enabling MHBE compliance with the Telephone Consumer Protection Act, including opt-out functionality for text messages.

The contract is funded with Medicaid funds (CFDA 93.778) and is subject to federal requirements including FedRAMP certification at the moderate level based on NIST 800-53 standards and compliance with Centers for Medicare & Medicaid Services' Minimum Acceptable Risk Standards. The contractor must comply with federal provisions restricting open-source licensing. The MBE subcontracting goal is 0 percent.

The contract term runs 12 months from September 10, 2026 through September 9, 2027, with an anticipated end date of September 30, 2027. Award will be made to the responsible bidder submitting the lowest total bid price on a firm fixed-price basis. Bids must be submitted in searchable Adobe PDF format with proof of authorized reseller status, transmittal letters, minimum qualification documentation, and required affidavits; bids are irrevocable for 120 days. Pre-bid conference registration is required by July 9, 2026 via form submission to Tracey D. Gamble, Procurement Officer (tracey.gamble1@maryland.gov, 410-547-8152). The Contract Monitor is Greg Yaculak (greg.yaculak@maryland.gov).