Google Backup

The State of North Carolina is requesting proposals for Google Backup services to establish a comprehensive backup and disaster recovery solution for Google Workspace environments across state government, with proposals due August 31, 2026.

The scope encompasses automated backup and recovery capabilities for Gmail, Google Drive, Google Calendar, and other Google Workspace applications. Proposers must specify recovery time objectives (RTO) and recovery point objectives (RPO), data retention policies, and detailed technical architecture. The vendor must demonstrate experience managing large-scale Google Workspace backup infrastructure and provide a support model including hours of operation, response times for backup failures, and escalation procedures.

Evaluation criteria include vendor qualifications, technical approach, implementation timeline, and support capabilities. Pricing must address the state's current Google Workspace user base and anticipated growth, covering setup fees, monthly recurring costs, storage charges, and additional service fees. Performance requirements include specific recovery time commitments and data availability guarantees.

The state anticipates awarding a single vendor to manage all Google Workspace backup and recovery services across state government operations. Contract term and renewal options will be specified in the final award document.