Free-standing kiosk

The South Carolina Department of Health and Environmental Control (DHEC) is seeking a Request for Quote (RFQ) for a free-standing kiosk to be installed at the Upstate Public Health Region facility in Greenville. The procurement specifically requires one new TouchSource Alta Summit model kiosk (or equivalent) with a 43-inch high-resolution LED touchscreen in horizontal orientation. Key technological requirements include live streaming dynamic content capability, virtual receptionist with audio calling, dual-language functionality, and animated wayfinding assistance with 3D mapping for at least four floors and ten destinations. The solicitation mandates that the kiosk be brand new, not refurbished, and include operational and maintenance instructions. Vendors were required to submit questions by November 14, 2019, at 5:00 PM ET, with final offers due by November 21, 2019, at 2:30 PM ET. Award notification was scheduled for November 27, 2019, with installation to occur during normal business hours (8:00 AM to 5:00 PM, Monday through Friday) at the building's main entrance, where the kiosk will be bolted to the concrete floor.

The procurement does not specify explicit set-aside designations or restrictions on respondent types. Vendors must demonstrate comprehensive security capabilities by completing a Service Provider Security Assessment Questionnaire, which includes requirements for data encryption, audit logging, U.S.-only data storage, and Level III or better data center hosting. The pricing proposal consists of three line items: the kiosk itself, one year of software subscription for dynamic content, and installation services. The contract requires a minimum two-year standard factory warranty and includes all installation, shipping, and handling charges. Delivery is expected within 30 days of purchase order receipt. Award will be made to the lowest responsible and responsive bidder, subject to South Carolina Consolidated Procurement Code requirements. While specific budget ranges are not explicitly stated, vendors must provide detailed pricing, warranty information, and clarify any ongoing software subscription requirements beyond the initial year.