FPB -online proctoring services

The South Carolina State Board for Technical and Comprehensive Education is conducting a Fixed Price Bid solicitation for online proctoring services to be made available to all sixteen technical colleges across the state's forty counties. The procurement seeks comprehensive remote proctoring solutions with multi-platform compatibility, supporting integration with learning management systems like Blackboard and D2L/Brightspace. Required services include browser-lock technology, automated and live proctoring capabilities, 24/7 technical support, student identity verification, internet connection monitoring, and screen recording functionality. Vendors must demonstrate at least three years of experience in online proctoring services and provide comprehensive responses addressing company history, professional references, and compliance with security assessments. Key dates for this procurement include a question submission deadline of March 21, 2023, at 9:00 AM EST, and offer submission deadline of April 10, 2023, at 10:00 AM EST, with award notifications expected on April 20, 2023. The initial contract term is one year with four potential one-year renewals, spanning from May 2, 2023, to May 1, 2028.

The solicitation includes specific restrictions, notably prohibiting any contract performance by offshore personnel or individuals located outside the United States, including proctors, support staff, and data processing personnel. No specific set-aside designations for disadvantaged enterprises are mentioned, though vendors must provide their minority business participation status. The pricing structure is complex, offering five service levels ranging from $1.50 per student (FTE-based browser lockdown) to $14 per student per hour for live proctoring, with additional hourly rates. Vendors must carry a minimum of $1,000,000 in commercial general liability insurance and complete a comprehensive Service Provider Security Assessment Questionnaire addressing data protection, encryption, business continuity, and incident response. The procurement anticipates multiple awards through a Qualified Provider List, with the South Carolina Technical College System reserving the right to add contractors intermittently as needed. Based on current enrollment data of 100,124 students and 51,817 annual FTE, the potential contract value could be significant, though an exact budget range is not specified in the documentation.