eTranscript RFP C004305

The State University of New York (SUNY) System Administration has issued a Request for Proposals (RFP) C004305 for a comprehensive "SUNY Next-Gen Transcript Exchange" (SUNY-NGTE) platform to replace an existing electronic transcript initiative currently managed by Parchment. The procurement seeks an integrated technology solution and professional services to support transcript exchange across SUNY's 64 campuses, including software licensing, configuration, customization, and implementation services. Key deliverables include a unified student ordering system, variable surcharge capabilities, campus-controlled workflows, automated transcript processing, multi-language support, single sign-on functionality, and comprehensive reporting and analytics tools. Mandatory bidder qualifications require a fully developed technology solution compatible with existing SUNY systems, demonstrated experience in educational technology, and compliance with federal and state accessibility standards without using overlay technology. The RFP specifies a complete turnkey pricing structure must be provided, detailing all direct and indirect costs associated with software, customization, data migration, integrations, implementation, training, and ongoing support. The proposal is due on May 1, 2025, at 4:00 PM, with an anticipated contract term of five years and an option for one additional five-year renewal.

The RFP includes specific sub-contracting goals for minority-owned businesses at 16%, women-owned businesses at 14%, and service-disabled veteran-owned businesses at 6%. No specific service-disabled veteran-owned business set-aside is indicated. The current incumbent vendor is Instructure Inc., formerly Parchment LLC, with the existing contract set to expire on November 30, 2025. The new platform must seamlessly integrate with campuses' existing Student Information Systems (SIS) and other application management systems, facilitating data migration while minimizing operational disruptions. The solution must support digital credentials and be capable of evolving to support comprehensive learner records (CLR), encouraging digital transformation of learner and credential records. While specific budget ranges are not explicitly stated, the RFP requires a transparent pricing structure that aligns with SUNY's objectives and budgetary constraints. The implementation is expected to span up to 18 months following New York State Office of the State Comptroller contract approval, with the goal of maintaining and enhancing current electronic transcript services while supporting future digital credential initiatives.