DPPC Hotline Answering Service

The Commonwealth of Massachusetts, specifically the Disabled Persons Protection Commission (DPPC), is seeking a contractor to provide call answering and processing services for its 24-hour Abuse Reporting Hotline. The selected contractor must have the capability to accept voice and TTY calls, answer calls within 10 seconds, digitally record all calls, and provide daily call documentation and activity reports to the DPPC. The contract term is for one year from July 1, 2008 to June 30, 2009, with a one-year renewal option. Proposals are due by June 25, 2008, and the contract will be awarded on June 29, 2008. The DPPC will evaluate proposals based on criteria such as the bidder's experience, capacity, training, and pricing.

The procurement is an open and competitive process, and the DPPC encourages participation from Minority and Women Business Enterprises (M/WBEs). The solicitation does not indicate any set-asides or incumbent contractors. The funding source and maximum contract value are not specified in the available information. However, the contractor will be paid on a fee-for-service basis, and there is no maximum funding obligation stated.