S113517-vCurrent_OD.xlsx
XLSX spreadsheet 16 KB Posted
- Attached to
- DPPC Hotline Answering Service
- Solicitation number
- S113517-vCurrent
- Issued by
- Norfolk County, Quincy City, Massachusetts
About this file
This document is a solicitation from the Disabled Persons Protection Commission (DPPC) for a Call Answering and Processing Service to accept and process calls for its Abuse Reporting Hotline. The service must answer incoming calls with a live operator using an approved script, digitally record the calls, and notify DPPC on-call staff when an emergency situation is identified. All calls received by the service on behalf of the DPPC will be documented and provided to the DPPC by the next calendar day, with immediate access also available via an internet account. The solicitation has a bid close date of 6/12/08 and the terms of 801 CMR 21.00: Procurement of Commodities and Services are incorporated by reference.
The solicitation is an open and competitive procurement governed by Massachusetts state procurement laws. It does not indicate any set-asides, incumbent contractors, or funding sources. Pricing terms, quantities, and other commercial details are not provided in the summary information available.
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Other files
| File | Type | Posted |
|---|---|---|
| DAC-HOTLINE09.doc | DOC document | |
| consig.doc | DOC document | |
| standard_contract_frm.doc | DOC document | |
| c_tc.doc | DOC document | |
| consltfm.doc | DOC document | |
| offer.doc | DOC document | |
| w-9.doc | DOC document |
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Text version
BidHeader
| Bid Number | Document Description | Key Words | Last Action | Last Action Date | SubCategory | Estimated Units Flag | Estimated Units | Bid Value Flag | Statewide Flag | Federal Stimulus Flag | Amendment Deadline Date | Posted Date | Posted by User | Allow Multiple Responses Flag | Calendar Rule Type | EPP Flag | Procurement Type | Applicable Procurement Law | Prompt Pay Flag | Amp Flag | SOMWBA Flag | Procurement Size | Contract Doc Num | Extension Date(s) | QQ Comments | QQ Quote Qualification | QQ Vend. Notification Comments | QQ Document Close Date | QQ Delivery Deadline Desc. | QQ Award Type | QQ Award Rule | QQ Bid Type | QQ Code 1 | QQ Code 1 Description | QQ Code 2 | QQ Code 2 Description | QQ Code 3 | QQ Code 3 Description | QQ Bill to Address | QQ Ship to Address | QQ Shipping | QQ Surcharge | QQ Alternative Product | Alternate ID Untruncated | Short Description Untruncated | Amendment Date | Amendment Description | Bid Updates | Eligible Entities |
| S113517-vCurrent | The Disabled Persons Protection Commission (DPPC) is seeking a Call Answering and Processing Service to accept and process calls for its Abuse Reporting Hotline. Incoming calls are to be answered by a live operator using a script approved by the DPPC. Calls must be digitally recorded. Based on the specific circumstances of the call, when an emergency exists, the DPPC on-call staff person will be paged and/or contacted by telephone. All calls received by the Service on behalf of the DPPC will be documented and provided to the DPPC via e-mail at the beginning of the next calendar day and will also be available immediately via an internet account. |
The terms of 801 CMR 21.00: Procurement of Commodities and Services are incorporated by reference into this RFR.
Answering Service, Hotline Solicitation DAC-HOTLINE09 UPDATED by John Brown 6/27/08 12:57 Health, Human and Social Services/SERVICES-Violence, Abuse or Neglect-Prevention or Intervention Yes No No No 6/12/08 17:00 6/11/08 8:41 dacaan No Standard, Submit a bid per the Solicitation requirements as long as the Close Date has not been exceeded. No Restricted To Use By Issuing Entity Only MGL c. 30, § 51, § 52 and § 65; c. 7, § 22; and 801 CMR 21.01(2)(b), Open and competitive procurement for Legal Services. Evaluated based on criteria designed to determine the best value to the Commonwealth. No No No N/A DAC-Hotline09 Date: 06/27/2008 12:57 PM Comments: Contract Awarded
BidItem
| Bid Item Number | First Name | Last Name | Title | Address Line 1 | Address Line 2 | City | Zip Code | State | Phone Number | Fax | Created by User | Created Date | QQ Line Comments | QQ Bill to Address | QQ Ship to Address | QQ Shipping | QQ Surcharge | QQ Alternative Product | QQ Code 1 | QQ Code 1 Description | QQ Code 2 | QQ Code 2 Description | QQ Code 3 | QQ Code 3 Description | QQ Code 4 | QQ Code 5 | QQ Code 6 | |
| 1 |
BidAttach
| File Name | Action Required Desc | Description Untruncated |
| DAC-HOTLINE09 | ||
| c_tc | ||
| consig | ||
| consltfm | ||
| offer | ||
| standard_contract_frm | ||
| w-9 |
BidQandA_Header BID_NBR Forum Title Forum Description Key Words Physical Conference Flag Status Last Action Last Action Date Department Finalized Flag Questions Start Date Questions End Date Estimated Final Date View Name of Vendor Flag View Only After Final Date Last Name First Name Title Address Line 1 Address Line 2 City Phone Fax Email Zip Code State Location Description Location Name Comments Conference Start Time Conference End Time
BidQandA Question Number Vendor Name Vendor First Name Vendor Last Name Vendor Email Vendor Phone Finalized Flag Buyer First Name Buyer Last Name Buyer Email Untruncated Question Text Untruncated Answer Text
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