Dell ProSupport - SBR Only

Howard County, Maryland (on behalf of the Maryland State Police Quartermaster Division) is requesting proposals for Dell ProSupport services under a Small Business Reserve (SBR) procurement, with proposals due October 7, 2026. This is a secondary competition open only to Master Contractors already awarded under the underlying Hardware and Associated Equipment and Services Master Contract (BPO 060B2490022), and only certified small businesses are eligible.

The scope covers ProSupport Plus Mission Critical support packages for enterprise storage and computing equipment, including PowerScale storage systems (PowerScale Chassis-NORM-PSC, ISILON H400, ISILON H600, ISILON Chassis, PowerScale A300), integrated data protection appliances (IDPA DP4400), and PowerEdge servers (R650 and R660). Support services include 24/7 technical assistance, 4-hour emergency onsite service dispatch, hardware and software maintenance, and specialized software support for OneFS, SmartDedupe, SyncIQ, HDFS, and enterprise bundles. Quantities range from single units to 180 terabytes of capacity add-ons. Contract maintenance terms span May 1, 2026 through June 29, 2027 for most equipment; IDPA appliance support extends through December 31, 2027, and PowerEdge server support through June 28, 2027.

Evaluation criteria are price and conformance to statement of work, in descending order of importance. Bidders must be authorized Dell resellers and provide a current Letter of Authorization from Dell and a screenshot of the Manufacturer's Suggested Retail Price. Proposed pricing must remain valid for at least 90 days following the bid due date. All equipment must be new and unused. Delivery is directed to the Maryland State Police Quartermaster Division, 7745 Washington Boulevard, Jessup, Maryland 20794. Gregory Chason is the agency point of contact at (410) 379-9410 or gregory.chason@maryland.gov.