ProSupport Spec Sheet.pdf

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Dell ProSupport - SBR Only
Solicitation number
BPM057562
Issued by
Howard County, Maryland

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This ProSupport Specification Sheet details Dell maintenance and support services for Maryland, covering a comprehensive range of enterprise storage and computing equipment. The specification outlines 97 line items encompassing ProSupport Plus Mission Critical support packages for PowerScale storage systems (including PowerScale Chassis-NORM-PSC, ISILON H400, ISILON H600, ISILON Chassis, and PowerScale A300 models), integrated data protection appliances (IDPA DP4400), and PowerEdge servers (R650 and R660 models). Support services include 24/7 technical assistance, 4-hour emergency onsite service dispatch, hardware and software maintenance, and specialized software support for OneFS, SmartDedupe, SyncIQ, HDFS, and enterprise bundles. Contract maintenance terms span from May 1, 2026 through June 29, 2027, with quantities ranging from single units to 180 terabytes of capacity add-ons. The specification includes multiple hardware identifiers tracking different equipment batches and configurations across the procurement.

The ProSupport Plus Mission Critical classification indicates premium support levels with mission-critical availability requirements. Services encompass both reactive support (technical assistance and emergency dispatch) and proactive maintenance for operating environments and data protection suites. Line items 79 through 88 detail IDPA appliance support with maintenance terms running through December 31, 2027, while PowerEdge server support (lines 89-97) extends through June 28, 2027. The specification references specific hardware identifiers and Dell enterprise product lines, with support packages customized to the complexity and capacity of each system component. No pricing information, set-asides, or funding sources are specified in this technical specification document.

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Line Item

Model Description Support Type QTY Appliance Type

Maintenance Term

1 POWERSCALE CHASSIS-NORM-PSC Prosupport Plus Mission Critical 7x24 Technical Support and Assistance

1 Storage Unstructure d

5.1.2026-4.31.2027

2 POWERSCALE CHASSIS-NORM-PSC Prosupport Plus Mission Critical 4-Hour 7x24 Onsite Service with Emergency Dispatch

1 Storage Unstructure d

5.1.2026-4.31.2027

3 ISILON H400,IH400-8T-1.6T ProSupport Plus Mission Critical OneFS Base Software Support-Maintenance

1 Storage Unstructure d

5.1.2026-4.31.2027

4 ISILON H400,IH400-8T-1.6T Maintenance 1 Storage Unstructure d

5.1.2026-4.31.2027

5 ISILON H400,IH400-8T-1.6T ProSupport Plus Mission Critical OneFS Capacity Software Support-Maintenance 1 Year

120 Storage Unstructure d

5.1.2026-4.31.2027

6 ISILON H400,IH400-8T-1.6T ProSupport Plus Mission Critical HDFS for OneFS Software Support-Maintenance

1 Storage Unstructure d

5.1.2026-4.31.2027

7 ISILON H400,IH400-8T-1.6T

ProSupport Plus Mission Critical Enterprise Advanced Bundle Capacity Software Spt-Maintenance 1 Year

Storage

Unstructure d

5.1.2026-4.31.2027

8 ISILON H400,IH400-8T-1.6T ProSupport Plus Mission Critical 7x24 HW-SW Tech Support and Assistance

1 Storage Unstructure d

5.1.2026-4.31.2027

9 ISILON H400,IH400-8T-1.6T ProSupport Plus Mission Critical 4-Hour 7x24 On-Site Capacity Add-On Per Terabyte

120 Storage Unstructure d

5.1.2026-4.31.2027

10 ISILON H400,IH400-8T-1.6T Keep your Hard Drive For Enterprise 1 Storage Unstructure d

5.1.2026-4.31.2027

11 ISILON H400,IH400-8T-1.6T ProSupport Plus Mission Critical 4-Hour 7x24 On-Site Service with Emergency Dispatch

1 Storage Unstructure d

5.1.2026-4.31.2027

37DT3Q3

37DT3Q3

37DT3Q3

37DT3Q3

37DT3Q3

ISILON H400's & A300's- Dell Maintenance Support 12mo. HW/SW (3000196313782.1) HW Identifier

D6DT3Q3

D6DT3Q3

37DT3Q3

37DT3Q3

37DT3Q3

37DT3Q3

12 ISILON H400,IH400-8T-1.6T ProSupport Plus Mission Critical OneFS Base Software Support-Maintenance

1 Storage Unstructure d

5.1.2026-4.31.2027

13 ISILON H400,IH400-8T-1.6T Maintenance 1 Storage Unstructure d

5.1.2026-4.31.2027

14 ISILON H400,IH400-8T-1.6T ProSupport Plus Mission Critical OneFS Capacity Software Support-Maintenance 1 Year

120 Storage Unstructure d

5.1.2026-4.31.2027

15 ISILON H400,IH400-8T-1.6T ProSupport Plus Mission Critical HDFS for OneFS Software Support-Maintenance

1 Storage Unstructure d

5.1.2026-4.31.2027

16 ISILON H400,IH400-8T-1.6T

ProSupport Plus Mission Critical Enterprise Advanced Bundle Capacity Software Spt-Maintenance 1 Year

Storage

Unstructure d

5.1.2026-4.31.2027

17 ISILON H400,IH400-8T-1.6T ProSupport Plus Mission Critical 7x24 HW-SW Tech Support and Assistance

1 Storage Unstructure d

5.1.2026-4.31.2027

18 ISILON H400,IH400-8T-1.6T ProSupport Plus Mission Critical 4-Hour 7x24 On-Site Capacity Add-On Per Terabyte

120 Storage Unstructure d

5.1.2026-4.31.2027

19 ISILON H400,IH400-8T-1.6T Keep your Hard Drive For Enterprise 1 Storage Unstructure d

5.1.2026-4.31.2027

20 ISILON H400,IH400-8T-1.6T ProSupport Plus Mission Critical 4-Hour 7x24 On-Site Service with Emergency Dispatch

1 Storage Unstructure d

5.1.2026-4.31.2027

21 ISILON CHASSIS,ICH-NORM ProSupport Plus Mission Critical 7x24 HW-SW Tech Support and Assistance

1 Storage Unstructure d

5.1.2026-4.31.2027

22 ISILON CHASSIS,ICH-NORM ProSupport Plus Mission Critical 4-Hour 7x24 On-Site Service with Emergency Dispatch

1 Storage Unstructure d

5.1.2026-4.31.2027

23 PowerScale A300-12T + 3.2T SSD Prosupport Plus Mission Critical 7x24 Technical Support and Assistance

1 Storage Unstructure d

5.1.2026-4.31.2027

27DT3Q3

27DT3Q3

27DT3Q3

27DT3Q3

27DT3Q3

27DT3Q3

27DT3Q3

27DT3Q3

27DT3Q3

17DT3Q3

17DT3Q3

G6DT3Q3

24 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical 4-Hour 7x24 Onsite Capacity Addon

180 Storage Unstructure d

5.1.2026-4.31.2027

25 PowerScale A300-12T + 3.2T SSD Keep your Hard Drive For Enterprise 1 Storage Unstructure d

5.1.2026-4.31.2027

26 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical SmartDedupe Base Software Support-Maint

1 Storage Unstructure d

5.1.2026-4.31.2027

27 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical SyncIQ Base Software Support-Maint

1 Storage Unstructure d

5.1.2026-4.31.2027

28 PowerScale A300-12T + 3.2T SSD ProSupport Plus HDFS for OneFS Software Support- Maint

1 Storage Unstructure d

5.1.2026-4.31.2027

29 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical OneFS Base 12TB Plus Software Support-Maint

1 Storage Unstructure d

5.1.2026-4.31.2027

30 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical OneFS Capacity Software Support-Maint

180 Storage Unstructure d

5.1.2026-4.31.2027

31 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical Enterprise Bundle Base Software Support-Maint

1 Storage Unstructure d

5.1.2026-4.31.2027

32 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical Enterprise Bundle Capacity Software Support-Maint

180 Storage Unstructure d

5.1.2026-4.31.2027

33 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical SmartDedupe Capacity Software Support-Maint

180 Storage Unstructure d

5.1.2026-4.31.2027

34 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical SyncIQ Capacity Software Support-Maint

180 Storage Unstructure d

5.1.2026-4.31.2027

35 PowerScale A300-12T + 3.2T SSD Keep Your Hard Drive for Enterprise Capacity Addon 180 Storage Unstructure d

5.1.2026-4.31.2027

36 PowerScale A300-12T + 3.2T SSD Prosupport Plus Mission Critical 4-Hour 7x24 Onsite Service with Emergency Dispatch

1 Storage Unstructure d

5.1.2026-4.31.2027

G6DT3Q3

G6DT3Q3

G6DT3Q3

G6DT3Q3

G6DT3Q3

G6DT3Q3

G6DT3Q3

G6DT3Q3

G6DT3Q3

G6DT3Q3

G6DT3Q3

37 PowerScale A300-12T + 3.2T SSD Prosupport Plus Mission Critical 7x24 Technical Support and Assistance

1 Storage Unstructure d

5.1.2026-4.31.2027

38 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical 4-Hour 7x24 Onsite Capacity Addon

180 Storage Unstructure d

5.1.2026-4.31.2027

39 PowerScale A300-12T + 3.2T SSD Keep your Hard Drive For Enterprise 1 Storage Unstructure d

5.1.2026-4.31.2027

40 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical SmartDedupe Base Software Support-Maint

1 Storage Unstructure d

5.1.2026-4.31.2027

41 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical SyncIQ Base Software Support-Maint

1 Storage Unstructure d

5.1.2026-4.31.2027

42 PowerScale A300-12T + 3.2T SSD ProSupport Plus HDFS for OneFS Software Support- Maint

1 Storage Unstructure d

5.1.2026-4.31.2027

43 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical OneFS Base 12TB Plus Software Support-Maint

1 Storage Unstructure d

5.1.2026-4.31.2027

44 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical OneFS Capacity Software Support-Maint

180 Storage Unstructure d

5.1.2026-4.31.2027

45 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical Basic Bundle Base Software Support-Maint

1 Storage Unstructure d

5.1.2026-4.31.2027

46 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical Enterprise Bundle Capacity Software Support-Maint

180 Storage Unstructure d

5.1.2026-4.31.2027

47 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical SmartDedupe Capacity Software Support-Maint

180 Storage Unstructure d

5.1.2026-4.31.2027

48 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical SyncIQ Capacity Software Support-Maint

180 Storage Unstructure d

5.1.2026-4.31.2027

49 PowerScale A300-12T + 3.2T SSD Keep Your Hard Drive for Enterprise Capacity Addon 180 Storage Unstructure d

5.1.2026-4.31.2027

F6DT3Q3

F6DT3Q3

F6DT3Q3

F6DT3Q3

F6DT3Q3

F6DT3Q3

F6DT3Q3

F6DT3Q3

F6DT3Q3

F6DT3Q3

F6DT3Q3

F6DT3Q3

F6DT3Q3

50 PowerScale A300-12T + 3.2T SSD Prosupport Plus Mission Critical 4-Hour 7x24 Onsite Service with Emergency Dispatch

1 Storage Unstructure d

5.1.2026-4.31.2027

51 PowerScale A300-12T + 3.2T SSD Prosupport Plus Mission Critical 7x24 Technical Support and Assistance

1 Storage Unstructure d

6.30.2026-6.29.2027

52 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical 4-Hour 7x24 Onsite Capacity Addon

180 Storage Unstructure d

6.30.2026-6.29.2027

53 PowerScale A300-12T + 3.2T SSD Keep your Hard Drive For Enterprise 1 Storage Unstructure d

6.30.2026-6.29.2027

54 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical SmartDedupe Base Software Support-Maint

1 Storage Unstructure d

6.30.2026-6.29.2027

55 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical SyncIQ Base Software Support-Maint

1 Storage Unstructure d

6.30.2026-6.29.2027

56 PowerScale A300-12T + 3.2T SSD ProSupport Plus HDFS for OneFS Software Support- Maint

1 Storage Unstructure d

6.30.2026-6.29.2027

57 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical OneFS Base 12TB Plus Software Support-Maint

1 Storage Unstructure d

6.30.2026-6.29.2027

58 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical OneFS Capacity Software Support-Maint

180 Storage Unstructure d

6.30.2026-6.29.2027

59 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical Enterprise Bundle Base Software Support-Maint

1 Storage Unstructure d

6.30.2026-6.29.2027

60 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical Enterprise Bundle Capacity Software Support-Maint

180 Storage Unstructure d

6.30.2026-6.29.2027

61 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical SmartDedupe Capacity Software Support-Maint

180 Storage Unstructure d

6.30.2026-6.29.2027

62 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical SyncIQ Capacity Software Support-Maint

180 Storage Unstructure d

6.30.2026-6.29.2027

HHW83S3

HHW83S3

HHW83S3

HHW83S3

HHW83S3

F6DT3Q3

HHW83S3

HHW83S3

HHW83S3

HHW83S3

HHW83S3

HHW83S3

HHW83S3

63 PowerScale A300-12T + 3.2T SSD Keep Your Hard Drive for Enterprise Capacity Addon 180 Storage Unstructure d

6.30.2026-6.29.2027

64 PowerScale A300-12T + 3.2T SSD Prosupport Plus Mission Critical 4-Hour 7x24 Onsite Service with Emergency Dispatch

1 Storage Unstructure d

6.30.2026-6.29.2027

65 PowerScale A300-12T + 3.2T SSD Prosupport Plus Mission Critical 7x24 Technical Support and Assistance

1 Storage Unstructure d

6.30.2026-6.29.2027

66 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical 4-Hour 7x24 Onsite Capacity Addon

180 Storage Unstructure d

6.30.2026-6.29.2027

67 PowerScale A300-12T + 3.2T SSD Keep your Hard Drive For Enterprise 1 Storage Unstructure d

6.30.2026-6.29.2027

68 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical SmartDedupe Base Software Support-Maint

1 Storage Unstructure d

6.30.2026-6.29.2027

69 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical SyncIQ Base Software Support-Maint

1 Storage Unstructure d

6.30.2026-6.29.2027

70 PowerScale A300-12T + 3.2T SSD ProSupport Plus HDFS for OneFS Software Support- Maint

1 Storage Unstructure d

6.30.2026-6.29.2027

71 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical OneFS Base 12TB Plus Software Support-Maint

1 Storage Unstructure d

6.30.2026-6.29.2027

72 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical OneFS Capacity Software Support-Maint

180 Storage Unstructure d

6.30.2026-6.29.2027

73 PowerScale A300-12T + 3.2T SSD ProSupport Plus Mission Critical Enterprise Bundle Base Software Support-Maint

1 Storage Unstructure d

6.30.2026-6.29.2027

74 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical Enterprise Bundle Capacity Software Support-Maint

180 Storage Unstructure d

6.30.2026-6.29.2027

75 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical SmartDedupe Capacity Software Support-Maint

180 Storage Unstructure d

6.30.2026-6.29.2027

HHW83S3

JHW83S3

JHW83S3

JHW83S3

JHW83S3

HHW83S3

JHW83S3

JHW83S3

JHW83S3

JHW83S3

JHW83S3

JHW83S3

JHW83S3

76 PowerScale A300-12T + 3.2T SSD 1 Year ProSupport Plus Mission Critical SyncIQ Capacity Software Support-Maint

180 Storage Unstructure d

6.30.2026-6.29.2027

77 PowerScale A300-12T + 3.2T SSD Keep Your Hard Drive for Enterprise Capacity Addon 180 Storage Unstructure d

6.30.2026-6.29.2027

78 PowerScale A300-12T + 3.2T SSD Prosupport Plus Mission Critical 4-Hour 7x24 Onsite Service with Emergency Dispatch

1 Storage Unstructure d

6.30.2026-6.29.2027

Line Item

Model Description Support Type QTY Appliance Type

Maintenance Term

79 IDPA DP4400 24TB 8X10G SFP ProSupport Plus Mission Critical Operating Enviroment Software Support-Maintenance Variable

1 INTEG

APPLIANCE

6.9.2026 - 12.31.2027

80 IDPA DP4400 24TB 8X10G SFP ProSupport Plus Mission Critical Data Protection Suite Sftwr Spt-Maint Variable

1 INTEG

APPLIANCE

6.9.2026 - 12.31.2027

81 IDPA DP4400 24TB 8X10G SFP ProSupport Plus Mission Critical Data Protection Suite Sftwr Spt-Maint Variable

1 INTEG

APPLIANCE

6.9.2026 - 12.31.2027

82 IDPA DP4400 24TB 8X10G SFP ProSupport Plus Mission Critical Data Protection Suite Sftwr Spt-Maint Variable

1 INTEG

APPLIANCE

6.9.2026 - 12.31.2027

83 IDPA DP4400 24TB 8X10G SFP ProSupport Plus Mission Critical Operating Enviroment Software Support-Maintenance Reinstate

1 INTEG

APPLIANCE

3.31.2026 - 12.31.2027

84 IDPA DP4400 24TB 8X10G SFP ProSupport Plus Mission Critical Operating Enviroment Software Support-Maintenance Reinstate

1 INTEG

APPLIANCE

3.31.2026 - 12.31.2027

85 IDPA DP4400 24TB 8X10G SFP ProSupport Plus Mission Critical Operating Enviroment Software Support-Maintenance Reinstate

1 INTEG

APPLIANCE

3.31.2026 - 12.31.2027

86 IDPA DP4400 24TB 8X10G SFP ProSupport Plus Mission Critical Operating Enviroment Software Support-Maintenance Reinstate

1 INTEG

APPLIANCE

3.31.2026 - 12.31.2027

87 IDPA DP4400 24TB 8X10G SFP ProSupport Plus Mission Critical Operating Enviroment Software Support-Maintenance Reinstate

1 INTEG

APPLIANCE

3.31.2026 - 12.31.2027

JHW83S3

JHW83S3

JHW83S3

1N0XWX3

1N0XWX3

1N0XWX3

1N0XWX3

1N0XWX3

IDPA - QTY 1 - Dell Maintenance Support 12mo. HW/SW (3000196313782.1) HW Identifier

1N0XWX3

1N0XWX3

1N0XWX3

1N0XWX3

88 IDPA DP4400 24TB 8X10G SFP ProSupport Plus Mission Critical Operating Enviroment Software Support-Maintenance Reinstate

1 INTEG

APPLIANCE

3.31.2026 - 12.31.2027

Line Item

Model Description Support Type QTY Appliance Type

Maintenance Term

89 POWEREDGE R660,COLETO PE ProSupport Plus Mission Critical 4-Hour 7x24 On-Site Service with Emergency Dispatch

1 PowerEdge 6.29.2026 - 6.28.2027

90 POWEREDGE R660,COLETO PE ProSupport Plus Mission Critical 7x24 Technical Support and Assistance

1 PowerEdge 6.29.2026 - 6.28.2027

91 POWEREDGE R660,COLETO PE Keep your Hard Drive For Enterprise 1 PowerEdge 6.29.2026 - 6.28.2027

92 POWEREDGE R650,MIURA,MIURA PE ProSupport Plus Mission Critical 4-Hour 7x24 Onsite Service with Emergency Dispatch

1 PowerEdge 6.29.2026 - 6.28.2027

93 POWEREDGE R650,MIURA,MIURA PE ProSupport Plus Mission Critical 7x24 Technical Support and Assistance

1 PowerEdge 6.29.2026 - 6.28.2027

94 POWEREDGE R650,MIURA,MIURA PE Keep your Hard Drive For Enterprise 1 PowerEdge 6.29.2026 - 6.28.2027

95 POWEREDGE R650,MIURA,MIURA PE ProSupport Plus Mission Critical 4-Hour 7x24 Onsite Service with Emergency Dispatch

1 PowerEdge 6.29.2026 - 6.28.2027

96 POWEREDGE R650,MIURA,MIURA PE ProSupport Plus Mission Critical 7x24 Technical Support and Assistance

1 PowerEdge 6.29.2026 - 6.28.2027

97 POWEREDGE R650,MIURA,MIURA PE Keep your Hard Drive For Enterprise 1 PowerEdge 6.29.2026 - 6.28.2027

84BDDX3

84BDDX3

84BDDX3

2QWJK44

2QWJK44

74BDDX3

74BDDX3

74BDDX3

1N0XWX3

PowerEdge R650 (6)/Poweredge R660 (3) - Dell Maintenance Support 12mo. HW/SW (879113.1) HW Identifier

2QWJK44

Table 1

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