Customer Satisfaction Survey Services
- The South Dakota Department of Human Services is issuing a Request for Proposal (RFP) to secure a contractor for conducting three National Core Indicators (NCI) surveys: NCI-Aging and Disabilities (NCI-AD), NCI-Intellectual and Developmental Disabilities In-Person (NCI-IDD), and NCI-National Family (NCI-NF). The selected vendor will be responsible for full survey administration, including recruiting and training qualified field staff, coordinating logistics, and conducting in-person or virtual...
- The South Dakota Department of Social Services (DSS), Division of Medical Services (DMS) is soliciting qualified vendors to administer the Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys for the state's Medicaid and Children's Health Insurance Program (CHIP) populations. The procurement seeks a contractor to conduct Adult Medicaid CAHPS, Child Medicaid CAHPS, and CHIP CAHPS surveys, including the Children with Chronic Conditions (CCC) supplemental item set. Vendors must...
- The North Dakota Department of Public Instruction (NDDPI) is seeking to establish a vendor pool of grant writing professionals through a Request for Proposal (RFP 201-2026-1000-1) for grant research, writing, and submission services. The procurement aims to support NDDPI's Strategic Vision Framework initiatives, focusing on areas such as early childhood education, safe and healthy behaviors, career awareness, quality personnel, and student-centered instruction. Qualified contractors will provide...
- The State of North Dakota, through the Office of Management and Budget and the Office of the Governor, is seeking proposals for a Constituent Relationship Management (CRM) System via solicitation number 110.7-25-097. The procurement requires a Commercial Off-the-Shelf (COTS) or Software-as-a-Service (SaaS) CRM solution that has been commercially available for at least two years and successfully implemented by three customers, with a minimum of one government entity implementation. The system...
- The State of North Dakota's Department of Health and Human Services, specifically the West Central Behavioral Health Clinic, is seeking proposals for a Transitional Living Residential Services contract in Bismarck, Burleigh County. The procurement (RFP 325-25-970-082) aims to establish and operate an 8-bed residential facility serving individuals 18 years and older with mental illness, substance use disorder, or co-occurring disorders. Key service requirements include 24/7 awake staffing with...
- The South Carolina Department of Health and Human Services (SCDHHS) is seeking an HR Engagement Survey Administrator to develop and administer a comprehensive annual employee engagement survey for approximately 1,550 employees and 300 managers. The primary objectives include achieving an 80% employee participation rate, conducting surveys with quantitative and qualitative questions addressing job satisfaction, work environment, leadership effectiveness, and organizational culture. Key...
- The State of North Dakota, through its Office of Management and Budget, State Procurement Office, is seeking proposals for electronic waste (e-waste) recycling and disposal services. The procurement, identified as RFP #110.7-25-112, requires a contractor to collect, recycle, and dispose of electronic equipment from State Surplus Property in Bismarck, including computers, servers, printers, televisions, and devices with hard drives or memory capabilities. Proposals will be evaluated on a...
- The State of North Dakota, specifically the OMB/Central Services Division, is soliciting an informal bid (RFIB) for printing services through the State Procurement Office. The procurement involves printing six distinct DHHS DD printed materials with specific requirements: 2,600 units each of Additional DD Services, Apply for Help, Eligibility and How to Apply, and Medicaid State Plan and Waivers; 2,800 units of DD Services; and 540 units of Roadmap materials. All items require four-color process...
- The State of South Dakota, specifically the Bureau of Human Resources, is seeking a Benefit Decision Support Tool through RFP #25RFP18343 to assist state employees in selecting optimal health and flexible benefit plans. The web-based tool must leverage claims data from Wellmark Blue Cross Blue Shield to provide decision tree logic across the state's self-funded health plan, which includes four coverage options and multiple benefits such as health insurance, dental, vision, life insurance,...
- The State of South Dakota Bureau of Human Resources and Administration is seeking proposals for Medical Network and Pharmacy Administration Services through RFP #25RFP17863. This procurement targets an Administrative Services Organization (ASO) to provide comprehensive claims administration, enrollment services, provider network management, medical management, and Pharmacy Benefit Manager (PBM) services for the State Employee Health Plan. The current program covers approximately 12,435 active...
Workforce Safety & Insurance (WSI) of North Dakota is soliciting proposals for comprehensive customer satisfaction survey services targeting three primary stakeholder groups: injured employees, employers, and medical providers. The Request for Proposal (RFP) seeks a qualified vendor to conduct surveys through telephone, mail, and electronic methods, with specific survey parameters including an annual online employer survey (13 questions), an annual telephonic injured employee survey (16 questions), and a biennial medical provider survey (printed mail with online option). Potential survey volumes are substantial, with historical data indicating 1,800+ employer survey recipients, 4,000 injured employee contacts, and 1,100-1,200 medical provider surveys. The contract requires the selected vendor to provide final PDF reports within one month of survey closure, including executive summaries, graphs, summary tables, comments, and Excel files for identified respondents. Key vendor qualifications include a minimum of five years' experience in customer satisfaction surveys and research/statistical analysis, with preference given to vendors with insurance or benefit distribution system experience. The solicitation closes on December 23, 2025, at 5:00 PM CT, with vendor questions due by December 5, 2025, and the anticipated contract start date of February 2, 2026. The RFP does not specify explicit set-aside designations or restrictions for disadvantaged enterprises. The initial contract term is two years, with options for two additional two-year renewal periods, structured as a firm fixed-price arrangement based on the contractor's proposal. Compensation will be processed within 45 days of invoice receipt following each survey's completion. The contractor must obtain commercial general liability insurance with a $2,000,000 minimum per occurrence and professional errors and omissions coverage of $1,000,000 per claim, which must be maintained for three years post-contract. All survey interviewers must be trained in research interview methodology. While no specific budget range is detailed, the procurement includes costs for design, hosting, and administration of online survey software, postage-paid business reply envelopes, and telephone charges. Funds for the contract are already appropriated, and no advance payments will be permitted before performance. The state anticipates awarding the contract around January 13, 2026, with a comprehensive approach to gathering stakeholder feedback across multiple channels.
Name | Description | Size | Type | Posted |
|---|---|---|---|---|
1887-Survey+RFP.docx | 132KB | Document | 11/26/25 |