CPH - NSS Community Feedback and Preference Assessment

The State of Ohio's Neighborhood Social Services (NSS) division is soliciting bids for community feedback and preference assessment services in Franklin County, with proposals due July 28, 2026 — the same date the notice was posted, indicating an expedited timeline.

The scope encompasses seven phases: Project Planning and Engagement Design, Community Listening and Feedback Collection, Community Preferences Assessment, Five-Year Community Trauma Survey administration, Data Analysis and Reporting, Customized Report Creation, and development of a Community Engagement and Action Playbook. The contractor must design and implement a multi-phase community engagement strategy that captures meaningful feedback from community members, including historically underserved populations, through listening sessions, focus groups, interviews, surveys, and online engagement. All work must employ equitable participation, cultural responsiveness, and trauma-informed practices. Deliverables include a Community Engagement Plan, facilitation of listening sessions, community surveys, trauma survey administration and analysis, customized reports tailored to multiple audiences, a Comprehensive Community Assessment Report, executive presentations, and an actionable Community Engagement and Action Playbook with implementation strategies.

The contract value is capped at $15,000 for the full scope of services over a one-year term from October 1, 2026, through September 30, 2027. Required experience includes demonstrated ability to oversee and obtain thorough community feedback supporting quality programming, completed reports on community feedback, and expertise in data analysis. All bids must be accompanied by a detailed proposal as specified in the attached Scope of Services document.