7096C115-C93D-4EF7-BD3A-058346DD1A02.pdf

Scope of Services: Community Feedback, Listening, and Preference Assessment for Neighborhood Social Services

Neighborhood Social Services seeks a contract to design and implement a comprehensive community engagement strategy that captures meaningful feedback, identifies community priorities, and informs the community outreach and planning for the NSS division. The work will ensure that community voices – including those of historically underserved and underrepresented populations—are incorporated into the decision-making, program development, and service delivery. Contract amount shall not exceed $15,000. The contract term will be from October 1, 2026, through September 30, 2027.

Scope of Work

Phase 1: Project Planning and Engagement Design

The Contractor will:

• Conduct project kickoff meetings with Division leadership and key stakeholders.

• Develop a community engagement plan outlining outreach methods, timelines, communication strategies, and participation goals.

• Identify priority stakeholder groups and community populations.

• Establish data collection protocols and evaluation measures.

• Coordinate with Division staff to align engagement activities with organizational priorities.

Phase 2: Community Listening and Feedback Collection

The Contractor will facilitate multiple opportunities for community input through a combination of qualitative and quantitative methods, which may include:

• Community listening sessions

• Focus groups

• Stakeholder interviews

• Community surveys

• Online engagement opportunities

• Targeted outreach to priority populations

• Partner organization engagement

Activities will emphasize equitable participation, accessibility, cultural responsiveness, and trauma-informed facilitation practices.

Phase 3: Community Preferences Assessment

The Contractor will gather and analyze community preferences regarding:

• Service accessibility

• Program effectiveness

• Emerging community needs

• Service delivery models

• Communication preferences

• Trust and satisfaction with services

• Priorities for future programs

• Opportunities to improve equity and inclusion across services

Findings will be synthesized into actionable recommendations.

Phase 4: Five-Year Community Trauma Survey

The Contractor will administer the comprehensive Community Trauma Survey through the CARE Coalition.

Survey services include:

• Survey design and customization

• Distribution strategy

• Community outreach and participation support

• Data collection and quality assurance

• Statistical analysis

• Trend comparison (where historical data exists)

• Identification of community trauma indicators and protective factors

• Equity-focused analysis across demographic groups

• Presentation of findings to Division and CARE Coalition leadership

The survey will provide measurable insights to support strategic planning, funding opportunities, policy development, and program design.

Phase 5: Data Analysis and Reporting

The Contractor will analyze all collected data and develop customized reporting materials tailored to multiple audiences.

Deliverables may include:

• Executive Summary

• Comprehensive Community Feedback Report

• Demographic analysis

• Community priority rankings

• Key themes and qualitative findings

• Data visualizations and dashboards

• Geographic or neighborhood-level analysis (when applicable)

• Equity impact findings

• Recommendations for program and policy improvements

Phase 6: Customized Report Creation

The Contractor will develop customized reports based on the Division's specific initiatives.

Customized reports may include:

• Program-specific community feedback reports

• Community needs assessments

• Equity impact summaries

• Outcome measurement reports

• Public-facing community summaries

• Presentation-ready briefing materials

Reports will be designed using accessible language, professional graphics, and actionable recommendations.

Phase 7: Community Action Playbook

The Contractor will develop a Community Engagement and Action Playbook that serves as a practical implementation guide for NSS.

The Playbook will include:

• Executive overview

• Summary of community priorities

• Recommended actions

• Short-, medium-, and long-term implementation strategies

• Community partnership recommendations

• Performance measures and success indicators

• Continuous feedback framework

• Annual review process

• Communication strategy

• Recommended timelines

• Resource considerations

The Playbook will provide a roadmap for translating community feedback into measurable action for NSS.

Deliverables

The Contractor will provide:

• Community Engagement Plan

• Facilitation of listening sessions and stakeholder meetings

• Community surveys and engagement tools

• Community Trauma Survey administration and analysis

• Community feedback summary findings

• Customized reports as requested

• Comprehensive Community Assessment Report

• Executive presentation of findings

• Community Engagement and Action Playbook

• Final recommendations and implementation roadmap

Desired Outcomes

This engagement is intended to:

• Increase meaningful community participation.

• Improve understanding of community needs and preferences.

• Strengthening trust between the Social Services Division and residents.

• Establish measurable community well-being benchmarks through recurring trauma surveys.

• Inform strategic planning, funding priorities, and program development.

• Create actionable implementation strategies grounded in community voice.

• Build a sustainable framework for continuous community listening and improvement.

Contractor Experience:

• Demonstrated ability to oversee and obtain thorough community feedback that helps deliver quality programming.

• Completed reports related to community feedback.

• Skill and expertise in data analysis.