Conservation/Parks/HQ - Answering Services

The Alabama Department of Conservation and Natural Resources (DCNR) is requesting proposals for answering services on the 1-800-ALAPARK hotline under an all-or-none procurement model, with proposals due September 30, 2026. This is an all-or-none solicitation; bidders must accept all specified requirements without exception or modification.

The scope encompasses remote answering service for an estimated 600 to 1,200 calls per month. Remote representatives are permitted provided they are fluent in English. DCNR will supply call-handling scripts to the awarded vendor. The initial contract period runs October 1, 2026, through September 30, 2027, with DCNR intending to establish a multi-year agreement at award. The contract term shall not exceed five years and is subject to annual renewal contingent on performance and continued need. Suppliers must maintain consistency in pricing, products, services, specifications, and all contract deliverables throughout the entire term.

The cumulative contract value may not exceed $25,000 across the entire agreement period, including the original contract and any subsequent renewals. Responses must be submitted electronically through Alabama Buys. Suppliers must register in Alabama Buys, certify compliance with Alabama state and local sales tax registration and remittance requirements, enroll in E-Verify for employment verification if employing individuals within Alabama, and comply with the Beason-Hammon Alabama Taxpayer and Citizen Protection Act. The State reserves the right to conduct cost realism and price reasonableness analyses and may request documentation including reseller authorizations, professional licenses, and certificates of insurance following bid opening. All contracts are governed by Alabama law with exclusive venue in Montgomery, Alabama. Suppliers must accept multiple forms of electronic payment without additional cost to the State.